Archive for March, 2012
Thursday, March 29th, 2012

Companies often spend so much time focusing on getting the attention of the media, they often ignore the value of sharing the news with their most important stakeholders: employees. As brand ambassadors of a company, employees represent a huge opportunity to spread the word about new products, services and other company news.
Employees shouldn’t have to find out about company information from an external source or by watching and reading the news. They should hear the news first from the company. This builds trust and sends employees a message that the company sees them as a valued stakeholder who should be armed with important information.
The carefully crafted news release and media pitch should have an “equal and opposite” pitch for employees. Big budgets are often allocated toward PR campaigns that don’t always guarantee results while few resources are allocated toward employee communications that have a proven direct and positive influence on the bottom line.
The external communications folks working on the PR campaigns, press releases and pitches should partner with the employee communications folks. Here’s how:
- Integrate. PR plans should have an employee communications component. How do they fit together?
- Educate. What do employees need to know about the news topic? How does it fit into the big picture? How does it relate to employees? If they interact with customers, what key messages should they have in their hip pockets?
- Collaborate. Ask employees for newsworthy or creative ideas related to the PR campaign.
- Elaborate. Make news and PR efforts a regular part of department meetings and conversations. These are great opportunities to arm leaders with information to share with employees as well as for show and tell. Send links to TV news stories to leaders to show at their team meetings. Share articles on the intranet or in the employee newsletter. This is also a great way to spark conversations and perhaps even more newsworthy ideas.
Tags: Arizona, communication, employee communication, employee communications, employee newsletter, integrated communications, intranet, media, media pitch, news, news release, Phoenix, pitches, PR, pr campaign, pr campaigns, pr efforts, press, press release, Scottsdale, tv news
Posted in HR Communications, Internal Communications | No Comments »
Wednesday, March 28th, 2012

You determined your company’s news angle. You selected who on staff will speak to the media. But before you email or phone in your pitch, you must make yet another key decision: Where is this interview going to take place?
1. Avoid offices and conference rooms: They are boring. They normally in no way show off what separates you from other companies. If you own a factory, bring journalists to the factory floor. If you’re a doctor, conduct interviews in a patient room. If you run an auto shop, talk where the repairs take place. If you offer phone and internet services, bring me to the call center. If you’re a chef, cook up an interview in the kitchen. The more visual, the better. Reporters want to see the sights and hear the sounds. Give them action! If you don’t want to show the media what’s on the inside, then don’t contact the media. I turned down several good stories when companies tried to corner us into an office without showing us the real deal.
2. Stay busy: Don’t briefly shut down the factory floor or auto shop when journalists visit. Too often, businesses invited me over when nothing was going on and the person I interviewed had nothing to do. Don’t get all your work done just in time for a journalist’s visit. Save the work for his or her arrival.
3. Active interviews: You’ll really separate yourself by offering to provide an interview while working at the same time. Answer questions while repairing cars, treating patients, pulling levers or taking orders from customers. Walk and talk. Don’t make excuses! Don’t argue all this is disrupting business or customers. For every time people claimed they couldn’t show me their business in full swing, someone else in the same industry made it happen. How badly do you want the coverage and how badly do you want that coverage to be awesome?
4. Pick your quiet place: If your visual surroundings are simply too loud to conduct an interview, make prior arrangements to turn off just enough banging and clanking to practically conduct a conversation. Selecting a quiet spot among the chorus of sounds to sit or strand for the interview is another option. But noise is not an excuse to escape back into a conference room of plants and lame paintings.
5. No faking: Don’t offer to fake a working environment. Countless doctors who didn’t try to get a patient’s consent to be on TV instead asked me if a nurse could pretend to be a patient. You’re not making a movie. You’re telling a news story and the goal is to be genuine. Offering to fake something will immediately drop your worth with any journalist who appreciates the validity of his or her craft.
6. Pitch visuals: Include your visual ideas when pitching a journalist. Most people leave this aspect out of their pitches even though visuals and out of the ordinary interview settings are an excellent way to separate your story from the others.
Tags: Arizona, communication, content, coverage, interview, journalist, journalists, media, news, news story, Phoenix, pitches, PR, reporter, reporters, Scottsdale, visuals
Posted in Media Relations, Media Training | No Comments »
Tuesday, March 27th, 2012

You’ve determined your company’s compelling story. But before pitching it to journalists who can’t wait to share it with the world (or at least your local market), you must make an important decision: Who would give the interview?
Plenty of minds that excel at business and are attached to fancy titles don’t do well in interviews. Some businesses feel compelled to put their bosses front and center with journalists and several of those executives over the years sent me into sleep mode. Some at the top are at the bottom in personality. And that’s OK. We all have our strengths and weaknesses. But you don’t want to offer a journalist someone knee deep in industry lingo who can’t connect with the public. You certainly don’t want someone talking to the media who is gruff and naturally defensive. As any sports fan knows, just because someone can afford to buy a football team doesn’t mean he or she should be the face of the team.
Watch Andy the miner in our video Nearly One Mile Underground. He is not the CEO, but he is an excellent example of someone who can help sell a message. And most journalists prefer to interview someone in the trenches rather than a suit in the corner office. If the boss offers the best of both worlds, so be it!
1. Personality: Choose someone outgoing who speaks with energy and passion and doesn’t find speaking to reporters nerve-racking.
2. Genuine: Find a spokesperson who journalists will believe genuinely loves the company and feels invested in its success.
3. Smart: Select someone who can speak from the heart without sounding like he or she has memorized a trail of talking points. But your choice must be smart enough to adjust to tough or unexpected questions and to realize what words would lead to an embarrassing experience.
4. Appearance: Being genuine doesn’t mean being a slob. We all know good executives and employees who disguise themselves as fools in fashion. Some journalists judge a book by its cover, so find someone who at a minimum appreciates a tucked-in shirt.
5. Story: Find someone with a good story to tell. Why did that person join the company? How did it change their life? What are their really cool experiences? I found some well-spoken people with all the key messages only slightly more interesting than a press release. Most journalists want to focus on people. Give them someone interesting and they’ll likely give you a good story about your business.
Tags: Arizona, boss, ceo, communication, executives, interview, journalist, journalists, media, Phoenix, PR, press release, reporter, reporters, Scottsdale, talking points, video
Posted in Media Relations, Media Training | No Comments »
Monday, March 26th, 2012

The goal: Shoot a video of a doctor speaking into a camera and sharing key messages. In this case, the doctor’s office did not provide an ideal background. The better choice: a colleague’s home office with its rich wooden shelves and professional appearance. But when shooting especially at someone’s home, you should carefully search the background for personal items that may distract viewers or detract from the professional message. Missing these items sometimes is easy. They blend into the background like hidden pictures in a Highlights magazine challenge. Here are five things to focus on.
- Cups/bottles: Before speaking on camera, people often hold cups of coffee or bottles of water while thinking over what they are about to say. At the last moment, they set those items down beside them. While everyone else is concentrating on their words and composing the shot, these cups and bottles loiter in the shot, turning an otherwise cool video into an unkempt look.
- Books: Books and papers line the shelves in an office. Did someone stack them neatly? Do any include bizarre titles viewers will stare at? Are any too personal or proprietary to share with the public?
- Pictures: In this case, the shelves included several family photos. Do the photos add a nice, personal touch to the video or do they distract people? Does the person appearing on camera care if strangers see their family photos? Perhaps more important, do the people in the pictures mind showing up in a video going public?
- Sports memorabilia: This doctor’s home office includes a Los Angeles Lakers sign. I cropped out the sign. The Lakers have no connection to this medical video. I don’t want people, instead of listening to the doctor, thinking, “I love the Lakers,” “I hate the Lakers” or “Did the Lakers win last night?”
- Fake pheasants: This doctor’s home office included a fake (or stuffed) pheasant on one of the bottom shelves. Even if it wasn’t a pheasant, the animal was poking its head into the bottom of my shot. When first walking into the office, I noticed the pheasant and started asking questions about it. Viewers will likely also ask questions such as “What the heck is that?” If a fake pheasant isn’t your problem, maybe a plastic cat with a bobbing head is the issue. Anything that might strike up a conversation might make your video strike out.
Tags: Arizona, communication, medical videos, Phoenix, PR, Scottsdale, video, video marketing, video production, video production companies, video production services, videographer, videography
Posted in Video | No Comments »
Friday, March 23rd, 2012

One of the best ways for your business to grab a blogger or journalist’s attention is to position yourself as the voice of a timely and newsworthy subject.
When I was reporting on air, someone in public relations contacted me about his client, a company cleaning linens for hotels and restaurants. Grabbing airtime for such a business might seem difficult. But the PR person didn’t try to sell me on the virtues of washing hotel bed sheets and restaurant table clothes. He explained the company was converting its factory to meet “green” guidelines, with the goal of saving both the business and city tons of water during the washing process. Finding reporters who want to tell important stories about the environment is less difficult than finding ones to discuss linens.
Sometimes your business must position itself as a voice on an indirectly related news event or trend. Let’s say you own a small music store selling old records. The world’s every day news events do not include much about old records. But you know the number of old albums still selling in today’s digital world would really surprise those outside your industry. Many people still like the pops and crackles of vinyl and that’s why your register keeps ringing. You don’t contact music bloggers and feature reporters and argue they cover your store’s 30 years in business. You alert them to a little known trend, invite them over and provide an easy interview.
Finding your news story may not always seem easy. But you should always be thinking of one. Follow the news, especially breaking stories when journalists are desperate for quick, local experts on a topic. Keep track of what people are discussing on social media. What are the most popular issues? Stay on top of the latest trends in your industry. More often than you realize, you will find an important event or issue you can speak on. You must be willing to discuss your industry as a whole instead of just talking about your company.
Publicizing your knowledge on a topic is a great, indirect way of publicizing your business.
Tags: Arizona, bloggers, journalist, media, Media Relations, media training, news, Phoenix, PR, Public Relations, reporter, Scottsdale, Social Media
Posted in Media Relations, Media Training, Public Relations | 1 Comment »
Thursday, March 22nd, 2012
Tags: Arizona, executives, Phoenix, Scottsdale, video, video marketing, video production, video production companies, video production services, videographer, videography
Posted in Video | No Comments »
Wednesday, March 21st, 2012

Better Business Bureau Accredited Businesses attend for free. Non-Accredited Businesses can attend for a $15 fee. In this seminar, Keith will speak about:
- Getting your company’s name out in the community.
- Identifying your company’s newsworthy story angle.
- Deciding whom to put on camera and where.
- Identifying the right journalist to contact.
- Making your media pitch compelling and one that stands out.
- Avoiding common mistakes that toss pitches into trash cans.
Click on this link to register for this seminar.
Tags: Arizona, bbb, Better Business Bureau, communication, journalist, media, media coaching, media pitch, Media Relations, media training, news, Phoenix, Scottsdale
Posted in Media Relations, Media Training | No Comments »
Tuesday, March 20th, 2012

I started discussing this video with Resolution Copper during a lunch last summer. Shooting a video deep underground is not an ordinary undertaking. Our window of opportunity was short and would include us spending much of a day inside a mine. We first convened at a Resolution Copper office to ensure we had a plan, the correct resources in place and properly prepared for an experience of a lifetime. Who would we interview? Would we have firm, level and dry footing for our camera equipment? We bought a camera rain cover after hearing water might trickle on our heads while shooting. We would voyage nearly a mile underground and show the skills and capabilities of a new generation of miners. On the day of the shoot, we met early one sunrise at a small building in Superior, a town about 65 miles east of Phoenix. We dressed as miners, watched safety videos and learned how to use equipment we had never seen before. When we reached our destination below the Earth, the task was even more than we expected. We had little room to maneuver. Men were pouring concrete. Watching your step was critical. Light was in small supply. In some areas, our tripod stood on a platform I can best describe as a large grate. Mud made up other parts of the ground. It’s one thing to shoot video in the controlled environment of an office. This was unlike any office. I remember thinking we had little time to worry about how to shoot under these surroundings. We just pushed forward both carefully and enthusiastically. A TV reporter takes part in many experiences much of the public does not. But I had never faced telling a story in a place such as this. This reminded me of being a kid and fearing the amusement park rollercoaster. Once the ride ended, you couldn’t imagine turning the opportunity down. We felt a sense of accomplishment. And Loren and I may have been the first husband and wife team down the mine. Check out our more than 100 still photos of our visit. To learn more about the mining project itself, click http://www.resolutioncopper.com/ And to watch our video shot nearly one mile underground, click below.
Tags: Arizona, copper, interview, media, mine, miners, Phoenix, PR, reporter, Resolution Copper, Scottsdale, video, video marketing, video production companies, video production service, video production services, videographer, videography
Posted in Video | No Comments »
Monday, March 19th, 2012

I often sat at my desk, reading story pitches from PR pros. Any email can deliver a tip for a great news story. But who has time to read them all?
I’m a big believer PR pros should carefully choose the journalists they pitch. For example, you shouldn’t pitch a serious story to an entertainment reporter. Unfortunately, life is full of shortcuts and some in public relations prefer to throw targets at a dartboard. Those publicizing professionals don’t even take the time to address the reporter by name. They just send out group emails, dropping a line and hoping a fish with a notepad or camera will bite.
That’s where my shortcut came in. If a PR pro couldn’t even address me by name or take time to sensibly select the right journalist, I assumed that was someone who didn’t know much about reporters, me and the proper way to truly get their clients coverage.
The following 14 phrases are from real emails I received from PR pros who wanted me to cover their stories. They started their emails with these words instead of “Hi Keith.” I ended their chances of coverage, at least with me, by swiftly hitting delete before reading further.
- To News Media
- For Immediate Release
- Dear Media Colleague
- Good Afternoon
- Happy Holidays!
- Hi All
- Dear Friend
- Hi ya!
- Hi Everyone
- To: Editors, Reporters and Producers
- Hi again!
- Hi Folks
- Hi there
- Greetings!
Tags: journalist, media, news, news story, pitches, PR, PR pro, producer, Public Relations, reporter
Posted in Media Relations | 2 Comments »
Friday, March 16th, 2012

We were first on the scene. Our camera was the only one rolling. This is an Action 6 exclusive.
When I watch the news, I retire to my room with five HD televisions hanging in harmony on the wall. I carefully listen to all newscasts simultaneously. I’ve trained my ears to isolate each TV station’s audio and comprehend it. Consider it a fantastic orchestra of news.
I don’t care about the quality of journalism or the anchors’ clothing.
I want news stations offering me something no one else can. I want that neighbor’s interview no one else got. I want that 10-second clip of video no one else captured.
That’s why newsrooms can’t help themselves but brag and point out when they finally found a shot or story no one else can broadcast. They know a growing number of Americans, despite the housing crisis, are setting aside rooms for the sole purpose of watching five stations at once in HD. Nothing matters more at 5pm than stopping all business, stepping into our personal media rooms and using an Excel spreadsheet to determine which station offers me the most exclusives. Time is money. We want the best ROI.
Just tell us you got there first. Tell us you have the skills to be number one. The more exclusive banners your graphics department flings across the screen, we’ll return the favor by rolling up your ratings.
You’ll never need to worry again about DVRs, cable and the internet hurting your household shares.
Tags: journalism, media, news, newsroom, PR, TV station, video
Posted in Media Relations | No Comments »