Archive for August, 2012

Media Training: Overshadowed By The Seat Of No One’s Pants

Friday, August 31st, 2012

Media Training:  Overshadowed By The Seat Of No One's PantsThe day after Mitt Romney’s convention speech discussing how he can help families regain a fistful of dollars, I read more about Clint Eastwood and his chair than the Republican candidate.

Not afraid to throw down the gauntlet, President Obama’s people showed us the chief executive’s chair. A piece in The New York Times discussed the concept of how people, walking a tightrope in their lives, speak to empty chairs. Some Republicans insisted the media was making a mockery out of nothing and Dirty Harry and his criticism of the President connected with real people who may actually live by the bridges of Madison County. Others posted about “Eastwooding” by showing the good, the bad and the ugly pictures of themselves with empty chairs.

Any which way you can look at this, Clint Eastwood’s performance will not determine the outcome of this election. For now, the media is simply fascinated by the sudden impact of the actor. But in a perfect world, I wouldn’t advise an organization risk overshadowing its star speaker, especially one trying to capture the hearts and minds in every which way but loose. Someone must play the enforcer and prevent this from happening. Avoid distractions and don’t leave your star in the dust. Otherwise, you will be unforgiven.

Media Relations: 10 Things I Miss Most About Covering Election Nights

Thursday, August 30th, 2012

Media Relations:  10 Things I Miss Most About Covering Election Nights

  • Technical problems we all secretly predicted
  • Watching the carefully thought out newsroom election night game plan quickly disintegrate
  • Being assigned to a new candidate at the last second after conducting weeks of research on another one
  • Wondering what genius decided to assign several crews to work under tight deadlines on the same laptop editor
  • Watching normally cordial co-workers turn on each other when things really start to fall apart
  • Trying to be first on air with a winning candidate only to learn the station has no plans to take me live until next week
  • The growing whispers that the others stations whipped us
  • Trying to figure out how to get 20 employees at a hotel convention room back to the station in only two vehicles
  • Feeling lucky no one chose me to stake out until 1am the big losing candidate hiding behind a closed door
  • Getting a memo in my mailbox praising the night’s efforts as if all went perfectly as planned

Media Relations: Improvements Some Journalists Should Make

Wednesday, August 29th, 2012

Media Relations:  Improvements Some Journalists Should MakePeople often discuss with me what they do not like about local TV news. I listed below some of the most common requests I hear from viewers. Some journalists might argue managers and producers tie their hands. But most reporters can probably take at least small steps on their own to improve these issues. I also realize some in the media will read this, once again roll their eyes and dismiss this list. At least I tried.

  • Cover more human interest stories and fewer ones about crime and controversy.
  • Show a willingness to change a story’s focus if the process of gathering facts shows the original idea is not what it seems.
  • Don’t leave out important facts because they don’t support a journalist’s preconceived idea of the story.
  • Be willing to tell their editors or producers that after gathering the available facts, there is no legitimate story.
  • Don’t allow editors, producers or managers to pressure reporters to rush stories to the public or move forward with stories that are questionable.
  • Don’t automatically assume a business or government agency is to blame or should be portrayed as a villain after someone calls the media with a complaint.
  • Don’t slap in print or on the air every reported study, silly or not, without independently verifying the quality of the study.

Media Relations: Three Sisters, Three Rabbis And CBS5

Tuesday, August 28th, 2012

Three Sisters, Three RabbisWhen people pitched me stories, I sometimes needed to hear simply a few words to know I had a winner. So when I learned three sisters are all rabbis, I needed no further details. However, not everyone immediately sees the light. How often did I sit in editorial meetings, pitch ideas I considered small treasures and listened as producers and managers responded in silence, later assigning me to something less worthy? Several reporters passed on this story idea I like to call “Sister Act.” Several producers did not respond to my emails. Light feature stories struggle to find their place among controversy and breaking news. I get it. But persistence pays off. In this business, you must have a lot of chutzpah. A CBS5 executive producer believed in the story and sent a reporter to cover two of the sisters who live in the Phoenix area. The station will interview via Skype the third rabbi, who lives out of town. Here are some pictures I took of the interview. Click on them.

For Consumers: Ask Questions Before Paying For It

Monday, August 27th, 2012

For Consumers:  Ask Questions Before Paying For It

When I reported on TV, the station often gave me a couple of hours to air a story on a complicated subject I knew little about. During interviews, I didn’t feel dumb asking questions to help simplify the subject into its most basic form. For me, getting even the smallest detail wrong was not an option.

However, I realized, for example, when a mechanic explained what was wrong with my car, I often didn’t ask him to define the problem in a language I fully understood. I believe my questions fell silent because society expects men to be born with a basic understanding of how automobiles or, for that matter, any mechanical device works. Then again, both men and women seem to often fear their series of questions will reveal ignorance and bring about embarrassment. Other times, people don’t directly answer our questions (either intentionally or inadvertently) and we let them escape, feeling too awkward to ask again. We hand over money not fully understanding what broke or our range of options to fix it.

So when the air conditioning repairman dropped down from our attic and recommended I replace both my motor and its squirrel cage, I ensured I asked questions as if someone had just transported me from a time without central air. I naturally wonder if my line of questioning and follow-up requests for clarification imply I don’t trust the man providing the answers. But staying ignorant to save face and ego will never pay off.

People will work to their advantage your lack of knowledge. Conduct research. Ask questions as if you’re putting together an investigative report. Follow up when answers don’t make sense. Share your situation with friends on social media. And don’t rush decisions until you’ve carefully thought the scenario through.

Viewers who made quick, uneducated decisions often called me, the TV reporter, to save them. You can save yourself. And if your questions appear to irritate the person providing service, perhaps that’s because you’re about to save money.

Media Training: Wear And Tear On Your On Camera Look

Sunday, August 26th, 2012
  • Media Training:  Wear And Tear On Your On Camera LookSolid but subtle colors enrich your look much more than the standard white shirt
  • Check for wrinkles your clothing has picked up during the work day and make some wardrobe adjustments if necessary
  • Fix your tie so it’s not slanted toward the side or displaying an unworthy knot
  • Ensure the microphone equipment attached to your waist isn’t puffing up your pockets and displaying distracting cables
  • Sit on the bottom edge of your jacket so your suit rests firmly back against your shoulder
  • Invite an honest person to join you, someone who won’t be afraid to tell you your lipstick is on your teeth, makeup is smudged, hair is out of place and sweat is making you shiny.

 

Crisis Communications: Making Angry Callers Happy After Negative News Stories

Wednesday, August 22nd, 2012

Crisis Communications:  Making Angry Callers Happy After Negative News StoriesLast month, we wrote a series of blogs about crisis communications after a network newscast led people to make angry phone calls to one of our clients. The news report does not mention our client. However, the story discusses another business with a contract with our client. And some of the visuals in the news story reveal that business relationship to viewers.

The crisis appeared to have passed until the network re-aired the story on a different news program. This time, more angry people called than before. Some swore during their voice mails. Others included profanity in their emails. Our client was concerned.

We agreed on a balanced approach. Our client will not overreact and bring unnecessary attention to himself, but he will not bury his head in the sand. While he and his legal representation re-evaluated the contractual relationship with the business in the news story, we recommended he immediately attempt to respond to the callers who were so concerned, they called cursing. We provided him with a series of key points he should consistently make.

Caller ID and email addresses allowed our client to try to respond. Initially, some of our client’s return calls rang and rang and no one answered. But overall, the effort appeared to pay off. Our client spoke with the callers that left messages. They were impressed he called back.  One of the callers is in the same industry and actually is interested in helping our client with his business. His opinion turned around.

Even the angriest callers are willing to forgive a perceived wrong if a business communicates with them directly and genuinely tries to explain itself. People usually respect those strong enough to stand up during a storm instead of hiding in a hole. And when these callers share their story with friends, perhaps the plot will change to a positive one.

Media Relations: Don’t Do A Number On Journalists

Sunday, August 19th, 2012

Media Relations:  Don't Do A Number On Journalists

Figures and statistics are some of the most common pieces of information people feed journalists. Twenty million of this or thousands of that seem like a lot until, with further information, you realize it’s not. For example, politicians enjoy telling the public how much something costs taxpayers. But if you determine how many taxpayers are footing the bill overall, is the amount I’m paying actually minuscule?

The problem is many reporters do not take the time or have the time to put numbers and statistics in a proper context. This is tough considering how people regularly look at the same set of figures and draw drastically different conclusions.

The Romney for President Press Secretary reminded me about this issue. She Tweeted “$5 million raised, 70,000+ donations online since @MittRomney announced @PaulRyanVP”

I replied “Is that a lot?” I haven’t heard back. My question is serious. How do those donations compare to other time periods of similar lengths? How do those donations compare to when McCain picked Palin or Obama picked Biden?

Make your numbers stand out more by putting them in context. Make comparisons. For example, did your company sell enough bottled water to fill a stadium? Did you sell enough furniture to cover three football fields? Journalists often love such comparisons. They’ll even find a football field to help visually drive home your point.

Journalists also must take responsibility and insist people put numbers in context especially in an election year. Some politicians count on reporters to simply repeat stats like a parrot without questioning the figures. Don’t be used.

Of course, if you know your numbers are not actually impressive but still wish to use them to sell your point, ignore everything I’ve said. You’ll probably find someone to just say your stats and try to prompt others to shout “Amazing!”

Catching Up With Media And The Communications Industry About Chad Johnson

Thursday, August 16th, 2012

Catching Up With Media And Communications Consultants About Chad JohnsonI was born and raised in Miami and was a Dolphins season ticket holder. I’ve rooted for them since sitting in my Grandpa’s house in the early 1980s and watching their classic overtime, playoff loss to the San Diego Chargers.

So I’ve been discussing a lot recently the events surrounding former Dolphins wide receiver Chad Johnson, formerly known as Chad Ochocinco. Chad was arrested after a domestic incident involving his wife. The Dolphins then ended his contract with the team. HBO’s Hard Knocks, a football documentary-style show following the Dolphins during this season’s training camp, aired video of the meeting when the head coach notified Chad he would no longer be a part of the team. The coach says his decision was not based alone on the incident with his wife. The coach considered other factors.

This episode raises questions about more than football. Public Relations:  Are sports teams cracking down on what they perceive as unprofessional behavior? Media Relations:  How transparent was the Dolphins coach about his decision when addressing the media? Employee Communications:  How did the coach (boss) handle his one-on-one meeting with Chad Johnson (employee)? Social Media:  What about the debate of those applauding the Dolphins versus those feeling the team should have waited for more facts abut the case to surface?

Via Twitter, I asked a Dolphins reporter, columnist and blogger for the South Florida Sun-Sentinel about the Dolphins releasing Chad Johnson after being arrested. My question: “Do u think some veteran players are too willing to forgive in order to win?”

His response:  ”Locker room is a brotherhood. Chad was family.”

I asked fans around the league how they think the Dolphins handled the Chad Johnson situation. All these fans are in the communications industry or current or former members of the media.

Patriots fan:  ”I’m fine with this. In no other workplace would this even be a question.”

Jets fan:  ”Maybe a bit quick to release him. Whatever happened to innocent until proven guilty? However, I’m glad that teams are getting fed up with these millionaire athletes acting like children. They need to learn that their actions have consequences.”

Bills fan:  ”They never should of brought him in in the first place.”

Bears fan:  ”If he had caught 85 passes last year instead of 15, would he have been cut?”

Bears fan: “The guy has never been arrested before right? No history of this? If he is exonerated, did the Dolphins jump the gun?”

Bears fan: “Obviously I don’t know the details, but if it is true, totally appropriate. If you send Vick away for violence against dogs, should have less tolerance for violence against women.”

Cardinals fan:  ”I think it would be a whole different ballgame, pardon the pun, if we were talking about 1st string Johnson 5 years ago, not OchoCinco of today.”

Lions fan:  ”I think he’s used up any goodwill he had … if he had any. Good move.”

 

Social Media: Don’t Show Me Your Mug

Wednesday, August 15th, 2012

Social Media:  Don't Show Me Your Mug

A media outlet celebrating that it had reached a certain number of followers asked people for a retweet. For the retweet, some of the “lucky” tweeters would win a mug from the media outlet.

A mug? Awesome dude! I recently went to a modest event and, for simply showing up, I got a bag with three travel water bottles inside. But I didn’t get a mug … especially not one with a media logo on it.

I’ve got an ABC mug I’ve not used in years. I also have CBS and FOX ball caps collecting dust in a closet. My Miami Herald newspaper carrier bag is somewhere in the garage. I obviously need to update my media collection!

Breaking news:  People will retweet and share your content if they like it especially if they are loyal customers, or in this case, readers. You don’t need to ask. If that concept leaves too much to chance for you, ask for a retweet without an offer. If your followers are truly loyal, they are glad to share the greatness you offer the world. Finally, if you’re hard-core for contests, let’s raise the bar. Movie tickets? Grocery store gift cards? I helped you reach a high level of followers by being one of them. I helped promote you further by retweeting your contest. Is my prize a mug with a logo that further promotes your organization?

I don’t even drink from mugs. And most people with media mugs place them on an office shelf with 200 other outlets. No loyalty there!

If my loyalty is helping grow your business, I’m glad to help. I don’t need a prize. But if you insist, please offer me something I’ll be glad to tell my friends about.