Client News: USA TODAY

August 5th, 2016

Opportunities To Peer Into The Future

July 21st, 2016

In 2006, Keith and Loren visiting Keith's grandmother, affectionately known as "Grandma One."

In 2006, Keith and Loren visiting Keith’s grandmother, affectionately known as “Grandma One.”

During editorial meetings, when I pitched stories impacting senior citizens, producers and managers often dismissed me like the elite might turn away from a commoner who walked into the wrong room. Someone might sarcastically snap back, “We know. Everyone has a grandmother,” a snarky rebuttal to previous arguments that younger viewers actually care about older people.

I inferred sales, and in turn the newsroom, obsessed over stories that might pique the interest of younger viewers, the ones advertisers reach for like a crowd fighting to snatch the last blockbuster sale item on the morning of Black Friday. However, managers, despite their desires for minion disciples, never persuaded me to buy into their positions about seniors. It seemed to me, especially during the Great Recession, that Baby Boomers carried more disposable wealth for the upgraded items younger generations never considered purchasing. During a station meeting, I once asked the general manager if we needed to shift our traditional thinking about demographics. His answer seemed to mostly reflect surprise that one of the minions actually tried to ask a substantive question.

Watching a brief moment of Bernie Sanders endorsing Hillary Clinton reminded me again of those managers and producers mockingly responding to my senior citizen story pitches. How could an old man fascinate whippersnappers? How could grandpa persuade millennials to stray away from their smartphones and pay attention to politics? You don’t need to endorse Sanders’ views to acknowledge he connected with the very demographic which supposedly wouldn’t want to watch a story about those of elder generations.

When I need advice about life, I turn to my parents. When I need advice about business, I turn to our mentor, a man in his 70s. When a realtor and grandfather wearing a hearing aid handed us his business card, I assumed his experience in years would translate into an excellent knowledge of his trade. I did not assume he stood disconnected from a contemporary world.

Those who patronize our elders with sweet, dismissive smiles are missing opportunities to peer into the future and acquire understandings we normally need decades to grasp. There’s no need to always abide by an older generation’s rules and recommendations. However, we should listen and we will more often than not learn something to at least consider.

The fool assumes he can learn nothing from those who made their living before gadgets, software and today’s technology dominated our landscape. However, every generation had gadgets and innovations in its own time. The script changes with each generation but the story of business and people generally stays the same.

Journalists, like many people, try too hard to simplify what others want and believe. If we decide to dismiss anything, then let’s dismiss conventional wisdom. 

How Had I Not Heard This Before?

July 14th, 2016

Keith and Mike

My Dad and I in the 1970s

My Dad is not a public speaker. However, you don’t need the skill of talking eloquently before crowds to ensure words carry weight and wield influence.

Many times when life’s building frustrations pushed me closer to whichever metaphorical edge that might have applied at the time, my Dad’s slower delivery of wisdom successfully provided the type of safety valve I needed when free falling. And during these very personal motivational speeches, he frequently shared a personal failure to reinforce how he can relate and the lessons he learned.

During these moments, the stories he shared from his life strike me like an unforeseen left jab I didn’t see coming and didn’t know existed. How had I not heard before of such a watershed moment in his life?

Generally, the world of stereotypes tell us men are not the strongest communicators with each other. However, I propose a lack of personal sharing also is symbolic of a generational gap.

While my generation and the one that followed might consider spilling their guts on social media more routine than risk, those who grew up before me tend to not proactively crack open their books until a moment desperately cries for crucial perspective.

Loren never successfully persuaded her grandmother to share mysteries about Loren’s grandfather. And my adventures into only recently unlocked information that prior generations never cooperated to pass along.

When my Dad shares stories of personal struggle I never knew existed, I’m grateful. His stories build a bridge of understanding and strength that convince me to start stepping backward from the edge. This is when you realize your heroes are very human and faced the same darkness that only experience can help clearly explain. However, I also begin to wonder what other stories might exist and whether they will ever reveal themselves in the future. Must we wait to turn the page on another chapter before hearing the latest twist?

If my Dad proactively shared the private successes and failures that shaped him, I wonder what I might learn. TMI, too much information, is a reality. However, better and more open communication between generations, and perhaps specifically among men and fathers and sons, might help us find our path sooner and better navigate those ugly turns we didn’t see approaching.

10 Reasons You Better Not Blow Off Local News

May 10th, 2016

Local News

Some brands reach a point when their media relations expectations are more demanding. The brands value national news coverage and their marketing forecasts no longer place a priority on their region’s local media. The organizations decline to make themselves as readily available to local media that they now characterize as small potatoes. However, here are our top 10 reasons brands better not blow off interview requests from local media:

  1. Today’s local TV news producers are often your best contacts on the national level after they jump a couple of new jobs a few years down the road.
  2. Ignoring the local news is like presidential candidates ignoring their core constituencies, the people who brought you to power and will support you when times are tougher.
  3. You would rather stumble on the local news and improve before appearing before the entire country.
  4. Local news appearances allow you to build a library of media experience, which national news producers might check out before sitting you before a camera.
  5. If you can survive some of the wacky technical problems the local news presents, you can handle just about any on-air issue.
  6. You never know what big shots are visiting town, seeing you on the local news and considering how your services might help.
  7. The national news is often nothing more than identifying good local stories and retelling them with higher production value.
  8. The local news still offers one of the quickest ways to reach thousands, if not tens of thousands of people.
  9. It’s not uncommon for people who can’t get on the news to pay for one of those on-air segments that look like the news. So don’t pass up an invitation to take part in the real thing and earn some instant credibility.
  10. The reason parodies of local news, such as the one in “Horrible Bosses 2,” are so funny is because they are so spot on. So seize the day and continue to enjoy a behind-the-scenes experience even if you consider it sensational and superficial.

Ask These Questions Before Posting “Graphic” Medical Videos

April 4th, 2016

video production

A doctor, who is one of our clients, asked her co-worker to shoot video of her performing a procedure on a patient and explaining a medical device. The doctor asked us to post the video on her social media channels. However, the process of deciding how to move forward wasn’t so simple. Here are questions we considered:

  1. Did the patient sign all necessary waivers to allow the doctor to post the video publicly? The video did not reveal the patient’s name or show her face. However, we could hear the patient’s voice. Had the patient considered her voice alone might reveal her identity? In different situations, tattoos or particular pieces of jewelry can sometimes disclose a person’s identity. The doctor asked us about editing out the video’s audio. But the doctor’s narration and her bedside manner, the empathy she showed the patient in the video, were valuable for viewers to hear.
  2. Will the video posted on social media include a simple, written explanation about what viewers are watching? The doctor described the medical procedure in the video, but what if people are distracted and don’t listen closely? What if their computer or device’s volume is down? What if someone is hearing impaired? What information should you include? What is the procedure? Where did you perform the procedure? When did you perform the procedure? Why did you perform the procedure? How long did the procedure take? How can you articulate the value of sharing this video?
  3. What if someone wants additional information? More often, videos are similar to headlines, not all-encompassing, in-depth magazine articles. Will the video include a link to a website with additional information?
  4. Should the social media post include a warning that some people might find the video graphic? The video showed the doctor removing a medical device from a woman’s breast and the footage included blood. Would her audience object to seeing this? We live in Arizona, but this doctor works in another state. Her community’s perception of such a video might differ from people we interact with locally. It’s interesting that the doctor’s health care colleagues raised concerns about the video. However, friends outside health care gave her the green light.
  5. Will you get cold feet? About an hour before we posted the video on social media, the doctor texted us, indicating she was getting cold feet about the post. A friend had watched the video and literally became sick.

After considering the above questions, we posted the video. It received positive feedback and numerous people shared it with others. The video remains one of her Facebook page’s most popular posts. This experience reinforces our belief of people’s interest in seeing behind-the-scene videos, processes they normally don’t get the opportunity to watch. Sometimes, as with a previous medical video we shot, the answer is as simple as showing a wide instead of a tight view of something viewers might find too graphic. However, this most recent situation is a reminder that even a short medical video requires lengthy planning and conversation.

Video Production: How Did Marco Rubio’s Campaign Let This Happen?

February 16th, 2016
YouTube Preview Image

For a video, we sometimes need an extra shot we just don’t have. And occasionally that shot should show something outside. We attempt to take each step to shoot ourselves any video we need to tell a story. But if purchasing stock video is our last resort answer, we try to choose well. Here’s why:

Most of the country does not look like our home state, Arizona. Most homes in the United States do not look like the homes here. Most stock video depicting exterior scenes would appear out-of-place in a sequence of shots of the Grand Canyon State. However, finding the right shot under these circumstances simply takes patience, common sense and perhaps a second opinion.

Now media outlets across America are reporting a shot supposedly portraying America in an ad for presidential candidate Marco Rubio actually shows the Vancouver skyline. And we’re not referring to the city named Vancouver in the State of Washington. In fact, when viewers see the skyline shot, a narrator states, “It’s morning again in America.” This CBC News story in British Columbia quotes a Vancouver-based videographer who said he shot the video and posted it on a website sharing stock video.

Presidential candidate Ted Cruz’s campaign said it didn’t know a woman in one of its video ads had previously appeared in erotic films. We imagine much of the public can understand how that situation slipped through the cracks, although we earlier in a post pointed out the lessons organizations can learn from that case. However, how can a video ad reach the public without someone vetting the shots (In this case, the opening shot!) and asking, “What city is that?”

Or asking, “Is that the United States?”

Or did the narrator intend to relay, “It’s morning again in North America.”?

Video Production: Lessons From Ted Cruz’s Campaign and Actress Who Appeared in Erotic Films

February 15th, 2016
YouTube Preview Image

We strongly support including real customers and employees in business videos. However, others sometimes question the prudence of this approach. They ask, “What if the employee included in a video leaves the company? What if the business fires someone in the video?” The people asking these questions wonder if including actors in company videos is a safer bet. The people asking these questions fear the necessity of re-shooting videos that include employees who are no longer with the company.

The above scenario is a possibility. However, not one of our video production clients has ever informed us that such a risk turned into a reality. Real customers and employees help genuinely relay your message. If your target audience, for example, on social media feels a connection with the personalities in your videos, is your company going to explain those personalities are actors with few, sincere links to your business other than a paycheck?

We also have offered another counter argument. Most actors are always looking for work. What if an actor appearing in your video has also appeared in ads for controversial products or services? What if the actor shows up in a commercial within the next year or two for a business your company wants no connection with?

Someone told presidential candidate Senator Ted Cruz that an actress who had appeared in erotic films also showed up in one of his ads. The ad is called “Conservatives Anonymous.” Cruz’s campaign said it was unaware of the actress’ past. His campaign pulled the ad. Read this story from BuzzFeed. Listen to the actress yourself by clicking on the video at the bottom of the screen.

If a presidential campaign can find itself in such an awkward position, imagine the difficulties of a business ensuring that actors representing their company values haven’t represented different ideals at another time. And that’s simply addressing the past. Can you block an actor from appearing in a future video not aligned with your views?

To slightly alter rocker Stephen Stills’ phrase, love the ones you work with. In this situation, that means your employees and your clients.

YouTube Preview Image

Do How-To Videos Help Millennials Buy Stuff?

February 8th, 2016

Video Production


The answer is yes, according to these Google statistics:

  • Searches related to “how to” on YouTube are growing 70% year over year. Source: Google Data, Q1 2014–Q1 2015, U.S
  • 67% of millennials agree that they can find a YouTube video on anything they want to learn. Source: Google Consumer Survey, April 2015, U.S. Online population aged 18-34 n=385.
  • Nearly one in three millennials say they’ve purchased a product as a result of watching a how-to video. Source:  Google Consumer Survey, April 2015. n=1128.

To learn more, click here. 

Video Production: How To Chat Wearing A Hat

January 6th, 2016

Phoenix video production

When you go on camera to chat,

be careful with a hat.

On your face a shadow may splat,

and your words may fall flat.


Saw recent video that went scat,

under the shadow, who was that?

An expert, a bureaucrat?

Republican, Democrat?


Yes, some people must wear a hat.

It’s a key part of where they work at.

Just tilt it back like an acrobat.

That way, shadows you can help combat.

A Free Phone Plan To Help Turn You Off

November 29th, 2015

Smart Phone With Blue Screen Isolated

A number of science fiction films have portrayed a future when a government or private enterprise has instilled the shackles of group think on society. And in this world where nearly everyone wears gray, a hero or small band of revolutionaries take the first steps to breaking the stranglehold. The script is one of Hollywood’s most recycled.

The reality of this occurring seems somewhat ludicrous especially in democratic societies emphasizing individualism and free speech. Yet I often wonder, if in a subtler way, we already reached that place depicted on screen.

In nearly all aspects of life where friends and strangers congregate, we see groups of people staring down at smartphone screens. In restaurants. In waiting rooms. In movie theater lines. People risk safely walking through parking lots to stare down at their phones. After people park their cars, they must check their email, texts, alerts and notifications as if they were CEOs who may have missed the beginning of a blockbuster deal within the last 15 minutes. If society actually worked as hard and efficiently as our interaction with smartphones suggests, the global economy would likely be far less volatile.

Frequently, the makers and marketers of these devices tell us these phones are for our own good, a gateway to greater communication and organization. (Sound like a familiar rationalization?) And yet I feel probably less connected with friends than ever before. Those who once called on birthdays now text or post on Facebook. Generally, people set up barriers to real conversation by hiding behind carefully written emails protecting them from genuine interaction. This in particular leads us to adopt silly phrases such as, “Thank you for reaching out.”

To the horror of those on the other end of the line, I’ve tried to break the cycle by taking my own small step: more often picking up the phone to place a call. I hear the uneasiness of those accepting my calls, knowing they must now respond in real time without the luxury of having 30 minutes to construct an email as if it were a thesis. The awkwardness is compounded when someone has repeatedly ignored my emails and must, again in real time, explain how their busy lives prevented them from taking less than 30 seconds to acknowledge one of my messages.

But my one-man revolution extends beyond the rudimentary concept of picking up a phone and using it to actually make a call. The second phase is resisting the allure of these devices after regular business hours and during weekends. Place your smartphone on the opposite side of the house during these times and the temptation is surreal. What if a client is reaching out? What if we’re falling behind by not reading the latest industry news? What if that notification is not another ESPN alert reminding us about the next College Game Day or the status of a controversial player?

I imagine the possibility of a day when one more app maker, one more over-the-top smartphone ad pushes us to the tipping point and people revolt, returning to days of more frequent face-to-face verbal communication. Let’s keep it real: We’re not all swamped CEOs. Half the time, we’re checking our phones not for important information but for something to pass the time. And disappointment too often stares back. No one is retweeting our play on words. Only your mom Liked the picture you posted. The person you really want to hear from didn’t write you back.

You are not alone in a world of grey and silver smartphones. Look up at the world passing you by. Use your words. Talk to someone whose voice you haven’t recently heard. If you’re going to follow Hollywood’s script, be the one who breaks the pattern not the mental zombie who follows it. Take your first steps. Your phone is not your best friend.