Shooting Video Of Book Signing

August 26th, 2014

Video Production

Video Production: Did She Put That Glove In Her Mouth?

August 25th, 2014


Our latest video production voyage to San Diego makes me feel a little dirty.

We stop at an airport cafe because we are interested in overpaying for food. While a woman behind the counter asks me whether I want bacon with that, she appears to briefly place her glove in the tip of her mouth.

Now what? Do I suddenly pretend I’m no longer hungry even though I’m very much so? Do I confront her so, in her frustration with me, she does something worse when I turn my back? Option 3: Buy the breakfast and then conveniently drop it on the floor and wait for the plane’s peanuts.

During these crucial moments of split second decisions, I try to reason with myself. She is heating up the food, so that process should rid my meal of any potential cooties. I take a closer look and she seems clean. And she offers a friendly smile.

During these debates, the ludicrous also competes for attention with the logical. While I await for this controversial breakfast, I realize my hands are resting on a leather cushioned seat and I’m probably not the first to enjoy its comfort. Where’s my hand sanitizer? It’s not in my purse because I don’t carry one. Why worry about a young woman’s possibly tainted glove when my seat allows me the opportunity to practically shake hands with the general public?

I convince myself heat and my hunger outweigh the ridiculous and I attempt to eat the sandwich. Full disclosure: I attempt to eat it with a napkin, which didn’t work when the grease soaks through and makes the experience even more delightfully disgusting. Due to this sight, I decide not to finish my breakfast, instead feeding it to the nearest trash bin.

To be fair, the cafe impresses me by diligently creating a perfectly square egg for my breakfast sandwich. I don’t call it scrambled. I better describe it as congealed.

I wonder what’s on the menu for lunch. What would you have done?

Are The Olympics An Example Of PR Games?

August 17th, 2014

Public Relations

An op-ed contributor writing in The New York Times argued that marketing the Olympics as an event that automatically creates economic growth for cities is misleading. The author also writes, “Every two years, Olympic boosters channel their inner Al Gore, claiming the mantle of ‘the greenest Games ever.’ Sadly, the reality has not matched the P.R.”

We don’t know if the writer is correct, but he reminds us about a key point regarding public relations that is worth repeating. PR should center on better sharing a company’s story not subduing a truth. PR is about finding opportunities and positioning a business as a leader within an industry. Public relations is about sharing substance, giving solutions and offering new ideas.

Good PR is not skillfully trying to convince people a product is awesome when experience and conventional wisdom is saying it sucks or is so much less. If people don’t smell the B.S. initially, they or the media eventually see what you’re shoveling. Don’t play games.

Media Training: Would You Ask This Question?

August 13th, 2014

Media TrainingDuring media training, we asked a company’s president about customers who called reporters and complained about the business’ service. The company president began his answer by delivering a figure he believes shows most customers are happy with their service. But then he, as if slamming the brakes on a car in a high-speed race, asked a crucial question.

“Can you give me a little more information?” he asked.

Instead of speculating about complaints he wasn’t aware of, he requested further information to look into the specific cases. You can offer a sentence or two about the company as a whole, but don’t start spewing generic sound bites when reporters ask about incidents you don’t know about. Get extra information and look into the situation. This helps prevent you from providing wrong information and shows you care enough to take the time to learn specific details and come up with a solution if necessary. Just because a reporter is racing for answers doesn’t mean you can’t slow things down to get it right. When you later get the details, make sure you follow up with the reporter.

A Bad Policy Toward Video Production

August 11th, 2014

Video Production

Video production companies sometimes have limited, direct access to a business executive or manager requesting a project. Instead, subordinates, playing the role of middlemen, attempt to accurately relay the vision of the video to the production company.

This is bad policy and is detrimental to a business’ bottom line. Too often, an employee overseeing the video has a dim understanding of what the boss truly wants. Ultimately, this can lead to what seems like a never-ending stretch of revisions to the video. Everyone invests considerably more time into the project, which is costly.

There is a better way. From the very beginning, a video production company should share a seat at the table to explore and discuss the company’s initial approach to a video. And the executive or manager who asked for the video should stay directly engaged with the plan on how to shoot and edit that video, especially as circumstances change along the way.

Because video can mean negotiating the personal preferences of several people who see things through a different lens, true collaboration from the start helps prevent unexpected costs and additional investments in time.

Media Training: Six Points About Ambush Interviews

August 6th, 2014
Media Training

During media training, a department director walked through the doors of a conference room. I turned on a bright light, stuck the camera in her face and began asking a series of tough questions. During this mock ambush interview, I moved the camera around a lot and sometimes pushed it awkwardly close to her face.

  • In theory, reporters conduct ambush interviews because all previous efforts to get those crucial interviews were unsuccessful.
  • In reality, some media conduct unnecessary ambush interviews because they make for dramatic “good TV.”
  • If reporters you don’t know ambush you, stop and politely ask them to identify themselves and the stories they are working on. This creates a less tense atmosphere and gives you a moment to pause, catch your breath and gather your thoughts.
  • If reporters ambush you in an awkward or uncomfortable location, don’t be afraid to tell them you are happy to answer their questions but prefer to move to a different area.
  • If you are not allowed to answer reporters’ questions, explain why.
  • If you ignore reporters who ambush you or act angry and disgusted, they will most likely show this to viewers or describe your actions to readers.

Employee Communications: Using Cartoon Characters

July 31st, 2014

Loren avatar


I’m talking about breathing life into [yawn], run-of-the-mill emails, meetings or newsletter articles. I’m not satisfied with status quo. I have a lot of creative energy to burn and it’s refreshing to work with a client who encourages innovative internal communications. A recent change management communications project provided the perfect opportunity to give mouth to mouth to traditional channels – without blowing smoke.

One approach I took was to use an avatar (or cartoon character) as a champion or change agent along the journey. In this case, the avatar represented the target audience undergoing the change. We gave him a name, his own email address and phone extension with an outgoing voicemail message. The email address and phone extension were outlets to send emails and voicemails and capture feedback and questions.

I couldn’t stop there. I had life-size cutouts created for placing in high-traffic areas. But these weren’t ordinary cutouts. They included dry erase talk bubbles for quick weekly updates written in a conversational tone. The talk bubbles included key messages about the business case for the change, reminders about required actions, things that would take getting used to and things that would ultimately be better.

Wait, there’s more. The avatar had its own voice. Literally and figuratively. Its written messages were in conversational tones. Its speaking voice was an anonymous employee who recorded sound bites, many of which narrated a presentation giving an overview of the change journey.

Why use an avatar? This approach won’t work for every company culture, but here are some things to consider about avatars. They can:

  • inject life – and a little fun – in your campaign
  • deliver tough news in a non-threatening way
  • mitigate employees’ potential fear or resistance
  • serve as a neutral voice of realism, especially when it comes to upcoming challenges
  • boost message credibility – particularly when the avatar represents the target audience and is positioned as a peer going through the change along with everyone else

The results and reactions to the avatar were positive. Messages cut through clutter and sparked many conversations. Have you tried anything similar?

New Video From The Flip Side: Don’t Trash Arizona

July 29th, 2014
YouTube Preview Image

Media Training: Don’t Expect Mercy

July 23rd, 2014

Media Training

During media training for a business trying to improve its public relations, I asked one of the company’s leaders, as part of a mock interview, to confirm something about his fees. His answer focused on how someone determines those fees, but he didn’t answer my question. I asked my question a second time. His answer focused on why fees vary, but he didn’t answer my question. I asked my question a third time. He explained the information I asked about is possibly true. I asked if I understood correctly that he, as one of his company’s leaders, did not have the definitive information I sought. His answer returned to how someone determines those fees. At this point, I let him off the hook. Some reporters will quickly let you off the hook if you dodge their questions. Other reporters will not give in. Businesses often enter interviews knowing they will not divulge certain information, but continuously dodging questions and hoping reporters show mercy is a PR strategy set to backfire. Plan ahead and either answer the question or explain why you can’t answer it. The third option is my least favorite: Don’t do the interview. Have you seen this awkward type of scenario play out? How would you handle it?

Toilet Paper’s Role In Better Video Production

July 22nd, 2014

Video Production

Organizations often include figures and statistics in their videos. The problem is many businesses do not put numbers in a proper context or translate their significance for viewers outside their industries. Consider people often look at the same set of figures and draw different conclusions.

We watched a commercial stating each year, people in the United States throw away 17 billion toilet paper tubes. That number sounds huge, but is it given the number of people who live in the country? The TV ad went on to explain 17 billion is enough to fill the Empire State Building twice. The video showed an Empire State Building made of toilet paper tubes. This approach hit home the number’s significance. The ad is for Scott and its tube-free bath tissue without the “wasteful” tube.

Make numbers stand out more by putting them in context. Make comparisons. For example, did your company sell enough bottled water to fill a stadium? Did you sell enough items to cover three football fields?