Archive for the ‘Media Relations’ Category
Monday, April 23rd, 2012

I grew up in South Florida and cheer for the Miami Marlins. I haven’t met another Marlins fan here in Arizona. Friends mock the Marlins’ low attendance in the past. I clarify we fans are an exclusive club and only allow in a certain number of people.
The Marlins this baseball season started by pitching lights out in terms of publicity. The team constructed a new stadium, hired new players, changed its name and brought aboard a World Series-winning manager named Ozzie Guillen. Ozzie then made remarks about Fidel Castro leading to demonstrations, his apology and a five-game suspension.
When I conduct media training and the client’s concern is crisis communications, I often infer people at the table are maneuvering on how to contain a brewing fire in the short term. Perhaps a certain event is approaching and the client hopes to endure mostly intact. Perhaps the idea is “If we can only get through these few weeks, the hoopla will blow over.”
When Ozzie returned from his suspension, his Fish swept the Cubs and reports indicated no big protests outside the stadium. But I sense from afar Ozzie and the Marlins are only a strike away from losing further on this controversy. Some fans will never forgive Ozzie. What if ownership sees a steady drop in turnout and revenue? What if sponsors walk off the field?
Ozzie and the Marlins, to steal another baseball cliché, must stay ahead of the pitch. They simply can’t assume they got out of a jam because furious voices calmed down and the sports media discovered new headlines somewhere else. The team must go the distance with this crisis communications and play a long-term game plan. Ozzie must stay humble and remorseful. He must continue to reach out to the community he deeply offended. He should outdo anticipations and continue to make efforts to make this right even when journalists are not calling and protestors are not calling for his job. This is the wrong time to play by the old PR rules, which are say nothing unless asked or forced to.
Crisis communications is not simply taking action when your team is losing in the bottom of the ninth. Crisis communications also is about building a solid, well-conditioned lineup that prevents future jams from repeating themselves.
Tags: Arizona, baseball, communication, crisis communications, cubs, fidel castro, journalist, journalists, media, media training, miami marlins, ozzie guillen, pitch, PR, publicity, South Florida, sports media, world series
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Sunday, April 22nd, 2012

As we walked our dog Molly and darkness quickly settled in, a shadowy figure galloped toward us, its feet “clip clopping” against the cement. A dog, I figured, escaped from his leash. But as the shadow approached, the little light remaining revealed this was no happy-go-lucky pup on a joy run. This was a pig, none other than what we know as the modern javelina. It was too late to escape. We prepared for hand to hoof combat. But with seconds to spare, the javelina adjusted course, scurried across the street as if deciding he was in no mood to tangle. He or she disappeared into the desert and we returned home after yet another sidewalk adventure.
During our next walk, I armed myself with an aluminum cylinder, refusing to surrender Scottsdale’s sidewalks to disgruntled pigs. We also took a lesson from Will Smith’s character in the film “I Am Legend.” His character set an alarm on his wristwatch, notifying him night soon approached and reminding him to swiftly return home before zombies began to stroll the streets. I set a smart phone alarm, alerting us to start our walk earlier than before. This time, we encountered only a rabbit and large lizard. This time, the javelina did not disguise itself as a dog as part of a devious plan.
- Don’t Lose Control Of The Message: Javelinas lost control of messaging long ago. They owned the desert first. Humans built houses on their homeland. They earned the right to “clip clop” wherever their heavy hooves so choose. Instead of holding a grudge, they learned to co-exist with humans. But we approach them with fear, carrying weapons as if these creatures are neighborhood intruders. We compare them to Hollywood zombies. Businesses and politicians: Don’t allow the media and opponents to define your existence. Focus on your key messages. Answer critics with your positives. You are a javelina, the hometown hero and compromising friend willing to reach across the aisle or change with the times.
- Tell Your Story: You are not a stinky, ugly pig who bites when cornered. You are a family man or woman. In fact, people often see you about town taking leisurely walks with your spouse and children. While others hide behind walls and garage doors, you enjoy wandering the community, meeting strangers, even those who greet you with skepticism and aluminum cylinders. You also believe in discipline, following the rules and setting a strong example. When people see you stroll, the family is single file, the youngsters showing respect and learning from their elders up front. And family is important, so people should not blame you for confidently galloping toward them now and then to protect those precious loved ones. This is your home. You are willing to compromise. Family, community and discipline are important values. If people call you a pig, explain you are an important one, a leader of your kind. You are beautiful. And you smell great. Say it proudly: “I am javelina.”
Tags: Hollywood, javelina, media, media training, PR, Scottsdale, will smith
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Thursday, April 19th, 2012

- Pick up the phone: My phone rang. I didn’t recognize the number and considered ignoring it. Was another financial expert calling to persuade me to allow him to manage my money after talking to him for only three minutes? I picked up the phone. A reporter was calling. He wanted to talk to people who were inspired to start their own businesses by the economy.
- Make time: The journalist called as I was walking out the door. I could have explained I was busy. I didn’t. Cell phones have a cool feature: They allow you to continue calls without a wire staying connected to the wall. Cell phones have speakerphones. You can drive somewhere, with caution, while continuing a conversation. My phone’s battery was running low. I could have told the journalist to call back. I didn’t. I gave him a new number to call. His battery was low, too, and he needed to call back in about 20 minutes. When I called people for interviews when I reported on TV, individuals and big companies gave me countless excuses on why they couldn’t talk to me. (My favorite excuse was how bringing a camera in their store would disrupt customers.) Make yourself available. If people told me they didn’t have time to talk to me for a news story, I moved on to the next business to interview. I was on a deadline. I didn’t have time to wait and make myself convenient for someone’s schedule. If you want media attention, re-arrange your schedule. Do some quick thinking. Don’t miss an opportunity.
- Leave the shampoo in your hair: When the reporter called back later, I was in the shower, my hair full of shampoo. I turned off the water, left the shampoo in my hair and wiped the suds away from my forehead so they didn’t drip into my eyes or onto the cell phone while I tried to put together coherent sentences. I didn’t tell the reporter to call back. He was on a deadline.
- Be open: I didn’t fully enjoy my last two years as a TV reporter. The environment and the job were no longer for me. I didn’t sugarcoat this. Anyone can draw a pretty picture. PR pros and CEOs shoveled a lot of BS my way when I asked questions. Be transparent on why you made the decisions you made. Being honest makes you real. Being real makes you more interesting.
- Be personable: Some people are very guarded when talking to bloggers or journalists. They sound more like robots than humans. Be personable. I talked to this journalist about his family. We discussed issues important to us. We talked about journalism. I learned he once lived in the same city as Loren. I found out he once lived near where I grew up. Again, be real.
- Don’t ignore small media: The journalist may have interviewed me for a story so small, readers may need a magnifying glass. I don’t care. When I was a TV journalist, I sometimes covered great stories I found in smaller publications. You may see a story yourself the first time on the network news or written by the Associated Press, but sometimes those reports were first covered by journalists in smaller markets. And small blogs, publications or media outlets all have loyal readers, viewers and listeners. You’re not too big for small media … even if your hair is full of shampoo.
Tags: Associated Press, bloggers, blogs, ceo, interview, journalism, journalist, journalists, media, media training, news, news story, PR, PR pro, PR pros, press, reporter, tv reporter
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Tuesday, April 17th, 2012

A former co-worker called me “The King Of Props.” I often used props in my live shots. I sometimes scored. The live shot turned out well. The prop made it interesting. People complimented me. Other times, I broke the rule about moderation, forced myself to use a prop, turning it more into a distraction.
I recently watched a national news correspondent hold up a prop. Correspondents don’t often use props. I imagine some correspondents feel at their level, using a prop might appear unprofessional. The problem in this particular case: The reporter seemed uncomfortable holding a prop. He reminded me of a bad dancer trying to pull off the latest moves on the dance floor. Something looked unnatural.
I recommend businesses use props when appearing for the media. Using props helps engage an audience. Since I graduated from college, people in broadcast journalism stressed engaging live shots and encouraged young reporters to walk and talk. In reality, few TV reporters do it regularly. So whether someone is interviewing you live or on tape, using props often separates you from others. You’re being different. The key: Be natural. I watch reporters hold up props and remind me of the Tin Man from The Wizard Of Oz. They act robotic as if needing someone to spritz them with oil. Some people are so focused on looking good and speaking perfectly when with the media, holding a prop throws them off balance. Be comfortable or the prop backfires.
The first step is simply holding or pointing to a prop. The next step is using a prop that actually does something in the true sense of show and tell. Push a button and something happens. Pull the prop apart and reveal something inside. Put pen to paper and demonstrate something.
You can always find reasons not to try. Push the prop envelope. Try it. And that’s coming from the King Of Props.
Tags: broadcast journalist, correspondents, interview, journalist, media, national news, news, news correspondent, PR, props, reporter, reporters, tin man, tv reporter, wizard of oz
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Monday, April 9th, 2012

I spent much time inside live trucks, often eating lunch or snacks or waiting to watch that beautiful piece of machinery rumble down the highway with the grace of Fred Sanford’s truck. Raise your lavaliere microphones to live trucks and hope for the following ten reasons, their masts keep stretching for the sky.
1. After working all day to prepare to deliver an important story to thousands of people, we feel a rush of adrenaline not knowing whether the live truck’s generator will stall moments before going on air.
2. We enjoy riding in a vehicle wrapped in the images of TV anchors who are smiling despite most of what they say on air sounds scary.
3. We appreciate vehicles still running with more than 200,000 miles after years of people treating them like crap.
4. We know only the finest engineers are selected to wire a live truck’s equipment.
5. We are fascinated how the law of physics makes it nearly impossible for all of a TV station’s live trucks to be working at once.
6. We look forward to big events, when managers and producers assign five crews to all edit their stories in the same live truck within an hour.
7. Speaking clearly on air while simultaneously breathing the live truck’s exhaust separates the real journalists from the pretenders.
8. Few things bring out the best in us than when the live truck’s AC breaks down in the summer or when its CO2 alarm sounds off.
9. Like a kid on Christmas, you anxiously await the shinny new live truck the news director promised back in 2008.
10. Live trucks build character because when a new one finally arrives, you’re glad the station spent its money on that hunk of metal instead of on that raise you didn’t need anyway.
Tags: communication, fred sanford, journalist, journalists, live trucks, microphones, news, TV station
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Sunday, April 8th, 2012

Serious members of the media will gladly point you to the sales department if you pitch them what seems more like an ad than a story. Journalists are not your customers, but the company logo was sometimes the first thing I saw at the top of a news release.
I realize your number one motive in persuading a journalist to cover your company often is the hope of bettering the bottom line. But most journalists will back away if they sense you are making them an indirect extension of the sales team. You must dress up your true desires in a newsworthy idea and slapping the logo up top sends the wrong message. Your email should look like an email, not a digital brochure that silently shouts “sales!” Journalists or influential bloggers won’t shout back. But they might give you the silent treatment.
Tags: bloggers, company logo, journalist, journalists, media, news, news release, pitch
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Thursday, April 5th, 2012

At Cox Communications in Phoenix, I spoke to Better Business Bureau Accredited Businesses about “How to Increase Your Chances of Obtaining Media Coverage.” When businesses asked me their final questions toward the end of the seminar, one person stood, addressed the audience and recommended everyone forget everything I had said and simply hire me. I reassured the audience I had not made a prearranged agreement with the business to make that suggestion just before everyone left. But that’s not a bad idea! Ha!
Tags: bbb, Better Business Bureau, communication, cox communications, media, media coverage, Phoenix, PR
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Tuesday, April 3rd, 2012

I wore the hat you see in the picture during the Arizona summer of my last year as a TV reporter. While other broadcast journalists found ways to remain fashionable behind the scenes in 115 degrees, I figured all that mattered is I cleared my face of sweat and redness before going on air. The hat combined with slacks and a dress shirt likely looked ridiculous. But some people labeled me with a nickname playing off Indiana Jones. The name did not offend me. It made the newsroom laugh. The nickname was in good fun and the hat was the closest I came to dressing as a hero while working as a journalist.
Last night I watched the movie The Green Hornet, a character I was mostly unfamiliar with before seeing the film. The Green Hornet is the son of a newspaper publisher. The next day, while Loren and I analyzed the realism of this fine film, something struck me: The Green Hornet is the son of a newspaper publisher. Superman is a newspaper reporter. Spider-Man is a newspaper photographer. Is this simply a coincidence?
I’ve heard references to reporters who can fly, but that was flying in the form of a vulture. No one ever called me a superhero. Have I not considered the connection between the media and super masked men? A former Chicago newsroom assignment editor explained to me the connection with super characters is not a coincidence. He boasts a big comic book collection and describes himself as a big time Superman geek.
“Because how better to know where crime and criminals are then to be working for the place that reports in that stuff,” he texted me. “All great superheroes either work for a media outlet or they’re filthy rich billionaires. See Batman, Green Arrow or Iron Man.”
I’m not clear if some superheroes are actually passionate about journalism or simply see it as a convenient career to gather the latest crime reports.
“My guess would be the latter,” texted the former Windy City newsman.
In today’s world, superheroes wouldn’t need to report the news. Technology makes the news so accessible, you would only need a super smartphone with a few, strategic apps. And the last thing today’s TV newsrooms need is a bunch of egomaniacs wearing capes and masks. Plus many TV journalists would purposely let their secret slip out on Twitter. But I wouldn’t have minded a co-worker with some super powers for all those days I worked my cape off and watched it all disappear due to a broken down live truck. My Indiana hat never helped with that.
Tags: Arizona, assignment editor, broadcast journalists, Chicago, comic book collection, green arrow, green hornet, Indiana, indiana jones, iron man, Jones, journalism, journalist, journalists, media, news, newspaper photographer, newspaper publisher, newsroom, photographer, reporter, reporters, superheroes, Superman, tv news, tv reporter
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Monday, April 2nd, 2012

I was a “special projects” reporter during most of my stretch on air. The title meant I mostly aired investigative or serious feature stories. Of course, TV news permits no one into its fraternity without covering their share of crime and light-hearted feature stories. But any PR pro who conducted a simple Google search of me instead of compiling a nonspecific media list would know not to pitch me and clutter my email inbox with the following topics below. And these are just a few samples of the pitches/press releases I received. Pitching the media effectively is not tossing darts.
- Luxurious exotic leather
- Classic car event
- LA Fashion Week (I reported in Phoenix.)
- Appointment of new CEO
- New writing tablets and accessories
- Music concert
- Barefoot running
- Barney live in concert
- New cover for a novel
- Local band wins competition
Tags: feature stories, media, news, Phoenix, pitch, pitches, PR, PR pro, PR pros, reporter, tv news
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Sunday, April 1st, 2012

- They are distracted making phone calls for reporters who should be doing the work themselves but are instead either analyzing an air check or feasting on free food that just arrived in the newsroom.
- The news director is blaming them for missing a story no normal human being could have known about.
- They are busy setting up a newsroom camera live shot because no one else is left to do it.
- They are busy explaining to callers complaining about a story that it was the competition that actually aired the report.
- They are at the copy machine, the size of a small car, which is broken again because the maintenance man hasn’t yet made his weekly visit.
- They are explaining to a reporter for the 20th time he doesn’t need to dial a “1” when using the fax machine.
- They are getting an earful from reporters and photographers who hate working together while at the same time listening to interns who want to shoot stand-ups.
- They are on the phone trying to explain to a photographer why he is the closest one to breaking news even though he is 100 miles across town.
- They are screening calls for a TV anchor who secretly believes she deserves a secretary especially because the station dumped the make-up artist years ago.
- They are typing in information, answering phone calls, listening to police scanners, watching the competition on TV, setting up story ideas and Tweeting all while wondering how they lucked into getting a job that pays them so well for all they do.
Tags: assignment editors, breaking news, news director, newsroom, photographer, photographers, pitch, PR, reporter, reporters, story ideas, tv anchor
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