Archive for the ‘Social Media’ Category

The Continued Role Of Social Media In War And Politics

Monday, December 3rd, 2012

The Continued Role Of Social Media In War And Politics

My mom repeated her social media blasphemy.

“Twitter is a waste of time,” said told me several times.

I don’t spend as much time anymore on Twitter. People started annoying me especially as the presidential election approached. But I continue to believe Twitter is a useful tool for businesses to share their knowledge and establish a place in their industry. This argument hasn’t persuaded mom to stop saying, “Twitter is a waste of time.” She focuses on the silly statements people post to Twitter.

But current events, both domestically and internationally, remind me of Twitter’s reach.

In Gaza Conflict, Fighting With Weapons and Postings on Twitter,” read The New York Times headline Nov. 22.

I read about Twitter again in The New York Times in an article about conflict in Egypt: “Mohamed ElBaradei, an opposition leader and former United Nations diplomat, sent a Twitter message that the draft constitution “undermines basic freedoms and violates universal values.”

Facebook followed:

The New York Times: “On Mr. Netanyahu’s Facebook page, Gila Glickerman, the mother of a combat soldier, thanked the prime minister for bringing her son home, while Shai Solomon wrote, ‘You’ve just lost a vote at the ballot box.’”

Next, a Times article about Syria: “The protest took place despite more than two days of Internet failures that slowed the spread of the call for action. Called the “Strike of Pride,” it was announced on Facebook and other social media sites beginning a week ago, as well as by activists who dropped leaflets and spray-painted the news on walls.”

I’m not sure Skype is social media in the true sense, but Syria coverage included Skype. Again, The New York Times: “For months, rebels fighting to overthrow President Bashar al-Assad have used Skype, a peer-to-peer Internet communication system, to organize and talk to outside news organizations and activists.”

Domestically, President Obama and The White House Tweeted so often about issues related to the fiscal cliff, the hashtag “#My2K” trended nationally. Five days later, The White House Tweeted, “Hey guys, this is barack. ready to answer your questions on fiscal cliff & #my2k. Let’s get started. – bo.” Moments after someone suggested to me the President was not Tweeting himself, we saw a picture of the President apparently Tweeting. I tried to take part in the conversation, too.

These examples are simply reminders that social media continues to play a significant role in communication at the highest levels of war and politics across the world. For every silly example of people posting on social media about what they ate for lunch, there is an example of Twitter’s true influence.

And if leaders of countries and those involved in combat continue to acknowledge the reach of social media, so can a small business down the street.

What do you think mom?

Social Media: Twitter And I Are Going Through A Rough Patch

Monday, November 5th, 2012

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I’m at a crossroads with Twitter. The relationship was practically love at first sight. I held her hand tight back when my former colleagues in the newsroom mocked me for all our fun. They didn’t get us. They thought we were stupid. This was before promoted Tweets, before news outlets felt obligated to tease us with outlandish questions, before everyone tried to prove their cleverness every 140 characters.

Twitter now is crowded. And the shouting voices with their endless questions and frequent nonsense only got louder during the political campaign. Then you watch the followers you casually talk sports with turn hyper-partisan and you wonder if politics is simply another game for them to win.

I tried blocking out some of the noise by setting up notifications for just a couple of key people I wanted to hear from as Election Day approached. But then the phone buzzes or bings or does both so much, you feel like Twitter is trapped in your head.

I tried starting a few casual conversations about non-controversial stuff, but then hardly anyone answered. You’re mumbling publicly to yourself. In fact, I’m not sure how many of us are actually part of the conversation. I feel we are more like a million people wandering the streets, talking out loud, hoping someone might actually once in a while say hi.

Look. I’m not saying it’s over. Each time I try to close Twitter out, I reach for her again. But she annoys me more than ever before and we’re going through a rough patch. I’d like to make it work, but the nagging, the questions, the broken promises of good content. She’s just not the same.

After Appeal And Letter, Health Insurance Company Offers Coverage

Thursday, October 18th, 2012

After Appeal And Letter, Health Insurance Company Offers Me CoverageI’m a former TV investigative reporter. People often called me to help resolve their problems. Some complaints were baseless. Some I resolved behind the scenes. Others led to on-air special reports. Now I sometimes share our consumer experiences, knowing others likely have faced similar situations. We also believe sharing these stories is part of the essence of social media.

After receiving my appeal and a letter from my doctor, a health insurance company offered me coverage.

As I explained in an earlier blog, the health insurance initially denied me coverage, citing information in my medical records I was previously unaware of. I called my doctor, who explained the information in question is within the normal range. He was surprised the health insurance company denied me coverage due to that reason. On my behalf, the doctor wrote a letter, saying I’m in excellent health and clarifying any misunderstandings.

Healthcare is a significant issue affecting Americans. After writing our blog, others shared their stories. Social media allows us to collaborate on our discussions and realize we often share experiences. And sharing our stories can sometimes make a difference.

Catching Up With Media And The Communications Industry About Chad Johnson

Thursday, August 16th, 2012

Catching Up With Media And Communications Consultants About Chad JohnsonI was born and raised in Miami and was a Dolphins season ticket holder. I’ve rooted for them since sitting in my Grandpa’s house in the early 1980s and watching their classic overtime, playoff loss to the San Diego Chargers.

So I’ve been discussing a lot recently the events surrounding former Dolphins wide receiver Chad Johnson, formerly known as Chad Ochocinco. Chad was arrested after a domestic incident involving his wife. The Dolphins then ended his contract with the team. HBO’s Hard Knocks, a football documentary-style show following the Dolphins during this season’s training camp, aired video of the meeting when the head coach notified Chad he would no longer be a part of the team. The coach says his decision was not based alone on the incident with his wife. The coach considered other factors.

This episode raises questions about more than football. Public Relations:  Are sports teams cracking down on what they perceive as unprofessional behavior? Media Relations:  How transparent was the Dolphins coach about his decision when addressing the media? Employee Communications:  How did the coach (boss) handle his one-on-one meeting with Chad Johnson (employee)? Social Media:  What about the debate of those applauding the Dolphins versus those feeling the team should have waited for more facts abut the case to surface?

Via Twitter, I asked a Dolphins reporter, columnist and blogger for the South Florida Sun-Sentinel about the Dolphins releasing Chad Johnson after being arrested. My question: “Do u think some veteran players are too willing to forgive in order to win?”

His response:  ”Locker room is a brotherhood. Chad was family.”

I asked fans around the league how they think the Dolphins handled the Chad Johnson situation. All these fans are in the communications industry or current or former members of the media.

Patriots fan:  ”I’m fine with this. In no other workplace would this even be a question.”

Jets fan:  ”Maybe a bit quick to release him. Whatever happened to innocent until proven guilty? However, I’m glad that teams are getting fed up with these millionaire athletes acting like children. They need to learn that their actions have consequences.”

Bills fan:  ”They never should of brought him in in the first place.”

Bears fan:  ”If he had caught 85 passes last year instead of 15, would he have been cut?”

Bears fan: “The guy has never been arrested before right? No history of this? If he is exonerated, did the Dolphins jump the gun?”

Bears fan: “Obviously I don’t know the details, but if it is true, totally appropriate. If you send Vick away for violence against dogs, should have less tolerance for violence against women.”

Cardinals fan:  ”I think it would be a whole different ballgame, pardon the pun, if we were talking about 1st string Johnson 5 years ago, not OchoCinco of today.”

Lions fan:  ”I think he’s used up any goodwill he had … if he had any. Good move.”

 

Social Media: Don’t Show Me Your Mug

Wednesday, August 15th, 2012

Social Media:  Don't Show Me Your Mug

A media outlet celebrating that it had reached a certain number of followers asked people for a retweet. For the retweet, some of the “lucky” tweeters would win a mug from the media outlet.

A mug? Awesome dude! I recently went to a modest event and, for simply showing up, I got a bag with three travel water bottles inside. But I didn’t get a mug … especially not one with a media logo on it.

I’ve got an ABC mug I’ve not used in years. I also have CBS and FOX ball caps collecting dust in a closet. My Miami Herald newspaper carrier bag is somewhere in the garage. I obviously need to update my media collection!

Breaking news:  People will retweet and share your content if they like it especially if they are loyal customers, or in this case, readers. You don’t need to ask. If that concept leaves too much to chance for you, ask for a retweet without an offer. If your followers are truly loyal, they are glad to share the greatness you offer the world. Finally, if you’re hard-core for contests, let’s raise the bar. Movie tickets? Grocery store gift cards? I helped you reach a high level of followers by being one of them. I helped promote you further by retweeting your contest. Is my prize a mug with a logo that further promotes your organization?

I don’t even drink from mugs. And most people with media mugs place them on an office shelf with 200 other outlets. No loyalty there!

If my loyalty is helping grow your business, I’m glad to help. I don’t need a prize. But if you insist, please offer me something I’ll be glad to tell my friends about.

We’re Not Fans Of Social Media Cheap Tricks

Sunday, August 12th, 2012

We're Not Fans Of Social Media Cheap TricksA while back, we conducted a couple of contests to increase our Facebook fans. The first time, we gave away one of Loren’s pieces of jewelry she made. The second time, we gave away a subscription to an online business publication.

The contests failed. We didn’t see a spike in Facebook fans. We haven’t conducted a contest since.

Did we give away items people didn’t care about? Did we give up too soon? The answers really don’t matter to us. Yes, we realize we might add hundreds if not thousands of fans in a week if a contest gave away free Super Bowl tickets. After the contest, we would display an impressive number of fans but a large percentage of them wouldn’t be so-called brand ambassadors. They wouldn’t pay close attention to what we have to say. Maybe a few of our hypothetical Super Bowl fans would wander to our website and convert into customers. In reality, our Facebook page would be full of unauthentic fat … unless you believe a fat Facebook number alone impresses people so much, they can’t help but hand over money.

When I wrote this blog, The Flip Side’s Facebook page included 129 fans. I also have a separate fan page I started while reporting on TV with 217 fans. That’s a small fraction compared to some companies. On The Flip Side, we have more fans than some bigger organizations that debuted years before we did.

Here’s our bottom line:  We read a lot of good content, some over and over from the same source, and for whatever reason haven’t “liked” their Facebook pages. So when someone actually takes a moment to click that thumb icon without the promise of a prize, we assume we earned that “like” a little bit more than if we had offered to give away expensive shoes or a trip to the beach.

So if you worry the size of your numbers doesn’t measure up, appreciate your current club, which just might be your true brand ambassadors (unless of course your relatives have joined forces to expand your numbers).

You can win fans many flawed ways. But the most legitimate strategy, and the one that probably converts people into customers, is providing good content and not contests. It may not be quick and easy, but it’s real.

If you provide good content, they will come … eventually.

For Me, Football Is A Season Of Social Media

Saturday, August 4th, 2012

For Me, Football Is A Season Of Social MediaThis time of year, I often see Tweets and TV commercials hailing the new football season as if it is an annual religious experience. Many fans simply appreciate the Xs and Os of the game, while others fool themselves into believing their favorite cast of characters will find the perfect combination to reach the Super Bowl. Most fanatics, even in early August, can devise a calculation of what-ifs that convince them a Super Bowl run is realistic. How silly this is considering even when last season’s NFL playoffs began, I heard few people pick the Giants as the obvious team to hoist the trophy.

I once was a football fool until I grew up. I am a former Miami Dolphins season ticket holder, a fan in their corner the last 30 seasons. (That’s me in high school, not to be confused with my dog Molly, an obvious fan.) And I say with disappointment that eight victories this season will pleasantly surprise me. A football fool would instead argue that players in their mid-30s will recapture past glory or a rookie quarterback will grab lightning. But chances are the Hollywood underdog story will not unfold on the field.

I still approach football with excitement because fans find interest in even a mediocre product. But the days of For Me, Football Is A Season Of Social Mediapassing a stack of money over to Sunday Ticket are over. For me, Twitter notifications from South Florida sports writers are an economically responsible way of following my favorite team. I still haven’t persuaded myself to buy a ticket to watch the Dolphins in their visit here in the desert. I enjoyed attending their last trip to Arizona, but my end-zone seats left me spending most the game attempting to determine the line of scrimmage.

But I really fear for my friend the Bears fan. After his team traded for our Pro Bowl wide receiver, he legitimately believes his team has put the pieces in place for another Super Bowl shuffle. For his sake, I hope he’s right considering the Cubs, which he insists will be good soon. But countless other teams also potentially have pieces in place and their fans also are texting about a clear path to the promised land.

So all hail football season! For most of you, the season will shockingly end in disappointment. Enjoy the honeymoon of disillusion. There’s nothing wrong with living a football fairy tale. But don’t hate me for learning my lesson. I’ve come to understand enjoying the game is as much about the personalities and the story lines than it is about winning. My Sundays won’t glue me to a TV set, but my phone will be all-abuzz will bings and dings of updates. Call this my virtual reality. And if the Fins eek out more than eight wins, I’ll try to be the first to Tweet it.

Scheduling Social Media: Read Our Ragan.com Article

Thursday, August 2nd, 2012

http://www.ragan.com/Main/Articles/45302.aspx

Scheduling Social Media:  Read Our Ragan.com Article

On This Social Media Journey, We Won’t Stop Believin’, But …

Thursday, July 26th, 2012

On This Social Media Journey, We Won’t Stop Believin’, But …Several services offer to schedule your social media updates at times people are most likely to see them. This intrigues many businesses who worry their followers are missing important content.

I’ve tried several of these services. Some social media experts praise them often. Scheduling content for the following day has its benefits when you won’t have time to post in real time. But can a website actually provide me precise insight on the best times to Tweet?

People study this like a science and you can sign up for webinars to learn the secrets. However, many of the experts explaining the benefits of scheduling social media are in the social media industry. Don’t they benefit by convincing businesses that social media is not an exercise in randomness?

One service recommended I Tweet at times that most people, if they had to guess, would select anyway. The times were when most people get to work, eat lunch and start preparing to head home. Loren tried the same service, which provided her times similar to mine. Do our followers behave so similarly?

Another service indicated I should Tweet during normal business hours on weekdays. Is that truly insightful? The same service indicated what time of day I receive the most replies to my Tweets. But don’t I significantly determine when followers reply by when I Tweet to them?

Another site scheduled all my Tweets within a few hours of each other. For example, if I scheduled the Tweets late in the evening, the site scheduled all my Tweets within a few hours the next morning. Is this optimized Tweeting?

Maybe I don’t appreciate and fully understand algorithms. Maybe I don’t fully understand how these sites work, although I typically try them out after someone writes how easy they are for people to use.

Then there’s common sense. I don’t check Facebook and Twitter the same time every day. I doubt anyone could find a social media trend on me. I think the times I’m logged on are random.

It makes sense many people may check Facebook and Twitter at lunch. But if everyone posts at lunch, what are the chances followers will cut through the crap and click on your links? Is lunch really an optimized time?

I don’t doubt smart people have devised algorithms. But I’m not convinced the algorithms are telling us much more than we can figure out on our own with a pencil and paper. To me, strategically scheduling social media presents too many shades of grey.

But I’m not a curmudgeon. I’m opened minded and willing to continue to try websites with super insight. It’s unfair for people to miss our amazing blogs. I would love to know when most of my followers are checking their smart phones while ignoring their friends and family. We won’t stop believin’.

Wow! Words That Indicate A Tweet Might Actually Suck

Monday, June 18th, 2012

When interviewing people, red flags popped up on my reporter’s notepad when someone went overboard trying to impress me. To me, “speak softly, and carry a big stick” means your work speaks for itself, so you don’t have to. But instead of teasing great content by allowing the content to speak for itself, some of those posting Tweets are falling back on gimmicks to convince us to click their links. I assume the man who jacks up his truck and then slaps on some Godzilla wheels is overcompensating. And I assume when a Tweet includes one of the following words or phrases, the content might just suck.

Wow! - This also appears as “WOW!” because the lowercase version is something not sufficient. If I’m about to shout “wow!” at your content, you don’t need to say it for me. A Tweet that instead more artfully previews what I’m about to see should suffice.

Amazing! - A substitute for “wow!” when someone exhausts their “wow!” quota for the week.

You won’t believe - Shamefully stolen from the local news. When I watched a local news story an anchor told me “I wouldn’t believe,” I usually ended up believing it. We don’t often hear this phrase, see the content and then stumble back into a corner dazed and mumbling “I don’t believe it! That can’t be true!”

? - Stolen from cable news, which too often instead of confirming a story, simply asks a question so two talking heads help fill up 24-hour coverage. “Could this rock be a source of nutrition?” “Were some of us born on Mars?” You could Tweet any ridiculousness and simply add a question mark to spark a discussion.

Must read - You have no idea what I must read. Cut it out. I don’t click these links simply as my way of offering up a social media middle finger.

Must have - See above.

INCREDIBLE - See our first two entries. Don’t turn Twitter into a late-night, lame product commercial with some guy yelling at me.

a WHAT? - He said WHAT? She gave him a WHAT? Nice try, but I know WHAT you’re up to.

You’re missing out - Just shut up. You sound like my mother.

Shocking - An old local TV news stand-by. Oh, I’m shocked! Your content is so shocking, I dropped my phone.  Wow! I never believed this amazing content would be an incredible must-read after seeing exactly what he said. Will this information change the world as we know it? The answer might shock you … or not.