“What are words for? When no one listens anymore.” The early 1980s song “Words” from Missing Persons aptly sums up today’s growing epidemic: the lost art of listening. Listening is a powerful communication skill and it’s on the decline. From the dinner table to the conference room table, people are tuning out loved ones and coworkers.
Employee Communications: Do You Hear Me? Read More »
As leaders rise through the ranks, it’s easy to become so engrossed in the bigger picture items (not to mention the politics). Memories of work life on the front lines fade over time. Ultimately, it can become easier to stop listening.
Employee Communications: Listen To The Work Read More »
Make someone available to talk with the media. Don’t hide behind “no comment” or lame, emailed statements. Apologize and share your disappointment in strong, genuine terms. Apologies won’t satisfy everyone, but they often stop problems before they snowball into something out-of-control. Explain how this happened. Otherwise, the rumor mill starts churning and speculation
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A furrowed brow might say, “Don’t talk to me.” A faint “hi” or even lack of acknowledgement in the hallway might translate into, “I’m disappointed in your performance.”
Employee Communications: Let Me Hear Your Body Talk Read More »
If your business ever faces such a situation and you have a heads up, how do you prepare?
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Leaders: Ask yourselves what message you are sending to employees when you do not acknowledge their emails or voicemails. What assumptions might they make if they do not hear back from you? What does it say about your company culture if this is the norm? How might this behavior impact engagement?
Employee Communications: No Reply At All Read More »
Touting the benefits and all of the positive work experiences is obviously a great thing, but what about showing a little more behind the curtain?
Employee Communications: The Real Work World Read More »
When awkward goodbyes become a trend, an employer gets a reputation.
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