Posts Tagged ‘Scottsdale’
Tuesday, July 31st, 2012
Fox10 in Phoenix shoots a story with our client about his toothpaste collection from around the world.

Tags: Communications, fox10, media, Media Relations, news, Phoenix, Public Relations, Scottsdale, toothpaste
Posted in Media Relations | No Comments »
Monday, July 30th, 2012
Tags: Phoenix AZ, Scottsdale, video, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, videography, YouTube
Posted in Video | 2 Comments »
Thursday, July 26th, 2012
Several services offer to schedule your social media updates at times people are most likely to see them. This intrigues many businesses who worry their followers are missing important content.
I’ve tried several of these services. Some social media experts praise them often. Scheduling content for the following day has its benefits when you won’t have time to post in real time. But can a website actually provide me precise insight on the best times to Tweet?
People study this like a science and you can sign up for webinars to learn the secrets. However, many of the experts explaining the benefits of scheduling social media are in the social media industry. Don’t they benefit by convincing businesses that social media is not an exercise in randomness?
One service recommended I Tweet at times that most people, if they had to guess, would select anyway. The times were when most people get to work, eat lunch and start preparing to head home. Loren tried the same service, which provided her times similar to mine. Do our followers behave so similarly?
Another service indicated I should Tweet during normal business hours on weekdays. Is that truly insightful? The same service indicated what time of day I receive the most replies to my Tweets. But don’t I significantly determine when followers reply by when I Tweet to them?
Another site scheduled all my Tweets within a few hours of each other. For example, if I scheduled the Tweets late in the evening, the site scheduled all my Tweets within a few hours the next morning. Is this optimized Tweeting?
Maybe I don’t appreciate and fully understand algorithms. Maybe I don’t fully understand how these sites work, although I typically try them out after someone writes how easy they are for people to use.
Then there’s common sense. I don’t check Facebook and Twitter the same time every day. I doubt anyone could find a social media trend on me. I think the times I’m logged on are random.
It makes sense many people may check Facebook and Twitter at lunch. But if everyone posts at lunch, what are the chances followers will cut through the crap and click on your links? Is lunch really an optimized time?
I don’t doubt smart people have devised algorithms. But I’m not convinced the algorithms are telling us much more than we can figure out on our own with a pencil and paper. To me, strategically scheduling social media presents too many shades of grey.
But I’m not a curmudgeon. I’m opened minded and willing to continue to try websites with super insight. It’s unfair for people to miss our amazing blogs. I would love to know when most of my followers are checking their smart phones while ignoring their friends and family. We won’t stop believin’.
Tags: AZ, Communications, Facebook, media, media experts, PR, Scottsdale, Social Media, Tweet, Tweets, Twitter
Posted in Social Media | No Comments »
Tuesday, July 10th, 2012

To celebrate the holiday, Loren booked a room at the Fairmont Scottsdale Princess. She booked the room through the hotel and not Expedia because the hotel offered a $50 food and beverage credit. At least that was our understanding.
When Loren checked in, the front desk told her the $50 credit was only good for a two-night stay. We were staying one night. I checked our email confirmation and, in what I consider small print, I read the two-day requirement.
The woman who booked our room didn’t mention the two-day requirement.
I Tweeted: ”Woman who booked room at @fairmonthotels didn’t mention I needed to stay 2 nights for $50 F&B credit. I missed the fine print. Disappointed.”
Fairmont Hotels responded with its own Tweet. Impressive. They responded in two minutes. More impressive.
Fairmont Hotels responded: ”@keithyaskin Can you email us a bit more on the situation Keith? twitterfhr@fairmont.com Would like to help with this if possible.”
Then someone quoted my Tweet: “happened to me last yr! RT “@keithyaskin: @fairmonthotels didn’t mention needed to stay 2 nights for $50 F&B credit. Disappointed.””
While I composed an email to Fairmont Hotels, Loren called Fairmont Hotels from the room. The first person indicated to Loren she wasn’t the first guest affected by this situation. But a supervisor told Loren the hotel couldn’t remedy the situation because Loren booked the room through a AAA promotion. Loren was flabbergasted the supervisor couldn’t just offer her a $50 credit. The supervisor simply began to repeat how the AAA promotion prevented her from helping. The supervisor said she could fill out some paperwork, but the situation might not be resolved for a few days. Loren indicated she was ready to pack up her bags. After putting Loren on hold, the supervisor then offered to sign her up for the “Fairmont President’s Club” which would offer two $25 credits. The supervisor explained the “club” membership would take about 30 minutes to become active.
I Tweeted: ”Frustrating and confusing conversation with @fairmonthotels supervisor in trying to resolve dispute over $50 food and beverage credit.”
Someone later called back Loren, explained how someone entered the wrong “code” and that we would be receiving our original $50 credit.
I Tweeted: ”@fairmonthotels resolves dispute & gives us $50 food and beverage credit. Thank you.”
Fairmont Hotels later replied: ”@keithyaskin Email received, but it sounds like you’ve since resolved the situation on-site. ?”
Maybe my Tweets played no role in resolving this dispute. I’m happy Fairmont Hotels resolved it, although if I were the supervisor, I would have made the resolution less difficult to achieve. But even if we hadn’t solved this on-site, Twitter allowed me to check in publicly with someone at a much higher level.
That’s an option I didn’t have years ago. That’s an option businesses didn’t have to deal with years ago.
Tags: fairmont hotels, fairmont scottsdale princess, PR, press, Scottsdale, Tweet, Tweets, Twitter
Posted in Public Relations | No Comments »
Sunday, April 22nd, 2012

As we walked our dog Molly and darkness quickly settled in, a shadowy figure galloped toward us, its feet “clip clopping” against the cement. A dog, I figured, escaped from his leash. But as the shadow approached, the little light remaining revealed this was no happy-go-lucky pup on a joy run. This was a pig, none other than what we know as the modern javelina. It was too late to escape. We prepared for hand to hoof combat. But with seconds to spare, the javelina adjusted course, scurried across the street as if deciding he was in no mood to tangle. He or she disappeared into the desert and we returned home after yet another sidewalk adventure.
During our next walk, I armed myself with an aluminum cylinder, refusing to surrender Scottsdale’s sidewalks to disgruntled pigs. We also took a lesson from Will Smith’s character in the film “I Am Legend.” His character set an alarm on his wristwatch, notifying him night soon approached and reminding him to swiftly return home before zombies began to stroll the streets. I set a smart phone alarm, alerting us to start our walk earlier than before. This time, we encountered only a rabbit and large lizard. This time, the javelina did not disguise itself as a dog as part of a devious plan.
- Don’t Lose Control Of The Message: Javelinas lost control of messaging long ago. They owned the desert first. Humans built houses on their homeland. They earned the right to “clip clop” wherever their heavy hooves so choose. Instead of holding a grudge, they learned to co-exist with humans. But we approach them with fear, carrying weapons as if these creatures are neighborhood intruders. We compare them to Hollywood zombies. Businesses and politicians: Don’t allow the media and opponents to define your existence. Focus on your key messages. Answer critics with your positives. You are a javelina, the hometown hero and compromising friend willing to reach across the aisle or change with the times.
- Tell Your Story: You are not a stinky, ugly pig who bites when cornered. You are a family man or woman. In fact, people often see you about town taking leisurely walks with your spouse and children. While others hide behind walls and garage doors, you enjoy wandering the community, meeting strangers, even those who greet you with skepticism and aluminum cylinders. You also believe in discipline, following the rules and setting a strong example. When people see you stroll, the family is single file, the youngsters showing respect and learning from their elders up front. And family is important, so people should not blame you for confidently galloping toward them now and then to protect those precious loved ones. This is your home. You are willing to compromise. Family, community and discipline are important values. If people call you a pig, explain you are an important one, a leader of your kind. You are beautiful. And you smell great. Say it proudly: “I am javelina.”
Tags: Hollywood, javelina, media, media training, PR, Scottsdale, will smith
Posted in Media Relations, Media Training | No Comments »
Sunday, April 15th, 2012
Shooting a speech more than an hour and 40 minutes long is a great leg exercise.





Tags: Arizona, communication, Phoenix, Scottsdale, speech, video, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, videography, web video production, website videos
Posted in Video | No Comments »
Thursday, March 29th, 2012

Companies often spend so much time focusing on getting the attention of the media, they often ignore the value of sharing the news with their most important stakeholders: employees. As brand ambassadors of a company, employees represent a huge opportunity to spread the word about new products, services and other company news.
Employees shouldn’t have to find out about company information from an external source or by watching and reading the news. They should hear the news first from the company. This builds trust and sends employees a message that the company sees them as a valued stakeholder who should be armed with important information.
The carefully crafted news release and media pitch should have an “equal and opposite” pitch for employees. Big budgets are often allocated toward PR campaigns that don’t always guarantee results while few resources are allocated toward employee communications that have a proven direct and positive influence on the bottom line.
The external communications folks working on the PR campaigns, press releases and pitches should partner with the employee communications folks. Here’s how:
- Integrate. PR plans should have an employee communications component. How do they fit together?
- Educate. What do employees need to know about the news topic? How does it fit into the big picture? How does it relate to employees? If they interact with customers, what key messages should they have in their hip pockets?
- Collaborate. Ask employees for newsworthy or creative ideas related to the PR campaign.
- Elaborate. Make news and PR efforts a regular part of department meetings and conversations. These are great opportunities to arm leaders with information to share with employees as well as for show and tell. Send links to TV news stories to leaders to show at their team meetings. Share articles on the intranet or in the employee newsletter. This is also a great way to spark conversations and perhaps even more newsworthy ideas.
Tags: Arizona, communication, employee communication, employee communications, employee newsletter, integrated communications, intranet, media, media pitch, news, news release, Phoenix, pitches, PR, pr campaign, pr campaigns, pr efforts, press, press release, Scottsdale, tv news
Posted in HR Communications, Internal Communications | No Comments »
Wednesday, March 28th, 2012

You determined your company’s news angle. You selected who on staff will speak to the media. But before you email or phone in your pitch, you must make yet another key decision: Where is this interview going to take place?
1. Avoid offices and conference rooms: They are boring. They normally in no way show off what separates you from other companies. If you own a factory, bring journalists to the factory floor. If you’re a doctor, conduct interviews in a patient room. If you run an auto shop, talk where the repairs take place. If you offer phone and internet services, bring me to the call center. If you’re a chef, cook up an interview in the kitchen. The more visual, the better. Reporters want to see the sights and hear the sounds. Give them action! If you don’t want to show the media what’s on the inside, then don’t contact the media. I turned down several good stories when companies tried to corner us into an office without showing us the real deal.
2. Stay busy: Don’t briefly shut down the factory floor or auto shop when journalists visit. Too often, businesses invited me over when nothing was going on and the person I interviewed had nothing to do. Don’t get all your work done just in time for a journalist’s visit. Save the work for his or her arrival.
3. Active interviews: You’ll really separate yourself by offering to provide an interview while working at the same time. Answer questions while repairing cars, treating patients, pulling levers or taking orders from customers. Walk and talk. Don’t make excuses! Don’t argue all this is disrupting business or customers. For every time people claimed they couldn’t show me their business in full swing, someone else in the same industry made it happen. How badly do you want the coverage and how badly do you want that coverage to be awesome?
4. Pick your quiet place: If your visual surroundings are simply too loud to conduct an interview, make prior arrangements to turn off just enough banging and clanking to practically conduct a conversation. Selecting a quiet spot among the chorus of sounds to sit or strand for the interview is another option. But noise is not an excuse to escape back into a conference room of plants and lame paintings.
5. No faking: Don’t offer to fake a working environment. Countless doctors who didn’t try to get a patient’s consent to be on TV instead asked me if a nurse could pretend to be a patient. You’re not making a movie. You’re telling a news story and the goal is to be genuine. Offering to fake something will immediately drop your worth with any journalist who appreciates the validity of his or her craft.
6. Pitch visuals: Include your visual ideas when pitching a journalist. Most people leave this aspect out of their pitches even though visuals and out of the ordinary interview settings are an excellent way to separate your story from the others.
Tags: Arizona, communication, content, coverage, interview, journalist, journalists, media, news, news story, Phoenix, pitches, PR, reporter, reporters, Scottsdale, visuals
Posted in Media Relations, Media Training | No Comments »
Tuesday, March 27th, 2012

You’ve determined your company’s compelling story. But before pitching it to journalists who can’t wait to share it with the world (or at least your local market), you must make an important decision: Who would give the interview?
Plenty of minds that excel at business and are attached to fancy titles don’t do well in interviews. Some businesses feel compelled to put their bosses front and center with journalists and several of those executives over the years sent me into sleep mode. Some at the top are at the bottom in personality. And that’s OK. We all have our strengths and weaknesses. But you don’t want to offer a journalist someone knee deep in industry lingo who can’t connect with the public. You certainly don’t want someone talking to the media who is gruff and naturally defensive. As any sports fan knows, just because someone can afford to buy a football team doesn’t mean he or she should be the face of the team.
Watch Andy the miner in our video Nearly One Mile Underground. He is not the CEO, but he is an excellent example of someone who can help sell a message. And most journalists prefer to interview someone in the trenches rather than a suit in the corner office. If the boss offers the best of both worlds, so be it!
1. Personality: Choose someone outgoing who speaks with energy and passion and doesn’t find speaking to reporters nerve-racking.
2. Genuine: Find a spokesperson who journalists will believe genuinely loves the company and feels invested in its success.
3. Smart: Select someone who can speak from the heart without sounding like he or she has memorized a trail of talking points. But your choice must be smart enough to adjust to tough or unexpected questions and to realize what words would lead to an embarrassing experience.
4. Appearance: Being genuine doesn’t mean being a slob. We all know good executives and employees who disguise themselves as fools in fashion. Some journalists judge a book by its cover, so find someone who at a minimum appreciates a tucked-in shirt.
5. Story: Find someone with a good story to tell. Why did that person join the company? How did it change their life? What are their really cool experiences? I found some well-spoken people with all the key messages only slightly more interesting than a press release. Most journalists want to focus on people. Give them someone interesting and they’ll likely give you a good story about your business.
Tags: Arizona, boss, ceo, communication, executives, interview, journalist, journalists, media, Phoenix, PR, press release, reporter, reporters, Scottsdale, talking points, video
Posted in Media Relations, Media Training | No Comments »
Monday, March 26th, 2012

The goal: Shoot a video of a doctor speaking into a camera and sharing key messages. In this case, the doctor’s office did not provide an ideal background. The better choice: a colleague’s home office with its rich wooden shelves and professional appearance. But when shooting especially at someone’s home, you should carefully search the background for personal items that may distract viewers or detract from the professional message. Missing these items sometimes is easy. They blend into the background like hidden pictures in a Highlights magazine challenge. Here are five things to focus on.
- Cups/bottles: Before speaking on camera, people often hold cups of coffee or bottles of water while thinking over what they are about to say. At the last moment, they set those items down beside them. While everyone else is concentrating on their words and composing the shot, these cups and bottles loiter in the shot, turning an otherwise cool video into an unkempt look.
- Books: Books and papers line the shelves in an office. Did someone stack them neatly? Do any include bizarre titles viewers will stare at? Are any too personal or proprietary to share with the public?
- Pictures: In this case, the shelves included several family photos. Do the photos add a nice, personal touch to the video or do they distract people? Does the person appearing on camera care if strangers see their family photos? Perhaps more important, do the people in the pictures mind showing up in a video going public?
- Sports memorabilia: This doctor’s home office includes a Los Angeles Lakers sign. I cropped out the sign. The Lakers have no connection to this medical video. I don’t want people, instead of listening to the doctor, thinking, “I love the Lakers,” “I hate the Lakers” or “Did the Lakers win last night?”
- Fake pheasants: This doctor’s home office included a fake (or stuffed) pheasant on one of the bottom shelves. Even if it wasn’t a pheasant, the animal was poking its head into the bottom of my shot. When first walking into the office, I noticed the pheasant and started asking questions about it. Viewers will likely also ask questions such as “What the heck is that?” If a fake pheasant isn’t your problem, maybe a plastic cat with a bobbing head is the issue. Anything that might strike up a conversation might make your video strike out.
Tags: Arizona, communication, medical videos, Phoenix, PR, Scottsdale, video, video marketing, video production, video production companies, video production services, videographer, videography
Posted in Video | No Comments »