Posts Tagged ‘tv news’
Tuesday, December 27th, 2011
CNN interviews presidential candidate Ron Paul. Paul begins with quick, short answers and then tells the journalist “Why don’t you go back and see what I said yesterday on CNN?” Paul continues to answer questions and later says “and it’s been going on 20 years that people have pestered me about this. CNN does every single time. When are you going to wear yourself out?”
Later in the interview, the journalist says “These things are pretty incendiary.” Paul responds “Because of people like you.”
While the journalist continues the discussion, Paul pulls his microphone off his suit jacket. As he continues the process of removing the microphone, he says “Goodbye.”
This exchange between CNN and a presidential candidate is not black and white. The person conducting the interview is to some extent awkward in how she delivers her string of questions. And she continues to question him on the same matter even though Paul feels he’s answered the question then and countless times before.
Paul’s critics may use this interview as more ammunition to question his character. Paul’s supporters may applaud him for toughness and dub CNN the “Clinton News Network.”
You don’t need to run a campaign for president to come across a confrontational interview with the media. Even small business owners thrilled about their upcoming media opportunity may without warning smack into a reporter determined to dig up a serious news story instead of delivering a “fluff piece.”
Be ready. Prepare yourself for any question about your business. Be equipped for any inquiry about your industry that has little or nothing to do with your company. If you find out ahead of time who is interviewing you, Google that person and watch the tone of some of their prior stories.
Maybe the reporter isn’t being reasonable. Maybe the reporter is playing a game of “gotcha!” But stay professional and let reporters sink themselves by appearing unfair and badgering. I once watched a local TV personality drill a local politician with one question after another. The journalist probably assumed viewers saw the questions as an attempt to keep the local politician honest. Most people I talked with thought the journalist went over-the-top, tried too hard to appear tough and frankly looked silly.
Journalists are not always fair. They may ask you the same question 20 times in a different way. You may feel ambushed. You may feel angry. You may think you answered the question 10 years ago. But don’t prematurely take off your microphone. Be the bigger man or woman. Take the high road. Always practice for the worst. Have prepared answers. Have prepared statements if you must answer the question over and over.
Some TV news people use the expression that something makes for “good TV.” Ending an interview before the reporter is ready makes “good TV” for some broadcast journalists. Your behavior, not your business, ends up making the news.
Some viewers may not have heard or been only slightly aware of the questions CNN asked Paul. Taking off your microphone early and appearing aggravated give media (and everyone on YouTube and social media) an excuse to play your performance over and over. Now the question you’re tired of answering is getting even more attention.
As of Monday, more than 96,000 people on YouTube watched Ron Paul’s clip with CNN.
Tags: CNN, interview, journalist, media, media training, presidential candidate, reporter, Ron Paul, small business, tv news, YouTube
Posted in Media Relations | No Comments »
Thursday, December 1st, 2011
Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, HR consulting, human resources, journalism, Keith Yaskin, marketing consultant, marketing firms, media, media training, online video production, Phoenix, Phoenix AZ, Public Relations, public relations agencies, public relations firms, reporters, Scottsdale, Social Media, social network, social networking, The Flip Side Communications, tv news, video, video email, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, web video production, You Tube
Posted in Media Relations, Public Relations | No Comments »
Wednesday, November 30th, 2011





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Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, HR consulting, human resources, journalism, Keith Yaskin, marketing consultant, marketing firms, media, media training, online video production, Phoenix, Phoenix AZ, Public Relations, public relations agencies, public relations firms, reporters, Scottsdale, Social Media, social network, social networking, The Flip Side Communications, tv news, video, video email, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, web video production, You Tube
Posted in Video | No Comments »
Monday, November 28th, 2011

I’m at the DMV. How long do you think I’ll be here?
jenniferdoan: @keithyaskin 38 minutes
2 men at DMV switch seats. Before moving, 1 asks other while pointing “Is that your purse?” The other man responds “I left mine at home.”
16 minutes so far “@jenniferdoan: @keithyaskin 38 minutes”
Two men at DMV are now discussing the flat tax. Then one proposes opening hot dog stand while people wait. @ArizonaDOT
Man at DMV asking what the numbers being called out mean. 25th minute of waiting. @ArizonaDOT
CNorwoodAZ: @keithyaskin @ArizonaDOT I’m pretty sure I’ve seen that guy doing 72 in the left lane on I-10.
ArizonaDOT: @keithyaskin remember, there’s always www.ServiceArizona.com or third-party offices around town for many transactions. @ArizonaDOT
What about for transactions involving vehicle titles?
ArizonaDOT: @keithyaskin third party offices can help. A bit higher fee but generally less wait and later hours. Look for link at www.azdot.gov
@ArizonaDOT I’m already at the DMV. I’ve invested 38 minutes so far. I’ll wait this time. Thanks for tip.
At DMV watching on phone highlights of Dolphins destroying @rodhaberer‘s Buffalo Bills. 58th minute of waiting. @ArizonaDOT
At DMV 1 man says he gets in/out of Costco in 2 mins. 2nd man says “They pay better.” Sorry @ArizonaDOT. Not my words. 62nd min of waiting.
G.G. at DMV very nice, but we need someone on my end who is not here to sign paperwork. Waiting for her to arrive. 1 hour, 23 minutes here.
Sounds like good biz opportunity 4 U “@VillageClubs: @keithyaskin @ArizonaDOT They should offer mini-mani/pedis at DMV while you wait….”
VillageClubs: @keithyaskin @ArrizonaDOT We could get yoga insturctors to do a ‘flow class’- people can come & go based on when their number’s called!
@VillageClubs @arizonadot If you pull off that partnership, let us shoot video of it and help publicize it!
VillageClubs: @keithyaskin @arizonadot it’s a great idea isn’t it? ‘free flowing at DMV’!!
What’s the best way to sell a car these days?
What are @ArizonaDOT tips on selling cars?
My DMV experience is over. 2 hours & 22 minutes. It was a complicated transaction. Now the car won’t start. @ArizonaDOT
jenniferdoan: how long was the total wait at the MVD RT @keithyaskin: 16 minutes so far “@jenniferdoan: @keithyaskin 38 minutes”
I spent 2 hours and 22 minutes at the DMV. I’m now calling @AAA_Arizona. The car won’t start in the DMV parking lot.
thegrammardoc: Use a broker. I know someone at Precision Fleet who’s awesome. RT @keithyaskin: What’s the best way to sell a car these days?
@AAA_Arizona says tow truck will arrive in 20 mins. Car won’t start in DMV parking lot. Arrived at DMV at 1:25pm 2 complete 2 transactions.
Thank you @AAA_Arizona for figuring out how to start car w/o towing it. I’m now leaving DMV. First arrived at 1:25pm.
AAA_Arizona: @keithyaskin Glad we were able to help!
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Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, HR consulting, human resources, journalism, Keith Yaskin, marketing consultant, marketing firms, media, media training, online video production, Phoenix, Phoenix AZ, Public Relations, public relations agencies, public relations firms, reporters, Scottsdale, Social Media, social network, social networking, The Flip Side Communications, tv news, video, video email, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, web video production, You Tube
Posted in Social Media | No Comments »
Friday, November 25th, 2011
We met in a simple, office conference room to prepare for a complex shoot. We looked over diagrams. We discussed the terrain and temperatures. Our wake-up call will be 4 am. Four days and counting.

Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, HR consulting, human resources, journalism, Keith Yaskin, marketing consultant, marketing firms, media, media training, online video production, Phoenix, Phoenix AZ, Public Relations, public relations agencies, public relations firms, reporters, Scottsdale, Social Media, social network, social networking, The Flip Side Communications, tv news, video, video email, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, web video production, You Tube
Posted in Video | No Comments »
Wednesday, November 23rd, 2011
Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, HR consulting, human resources, journalism, Keith Yaskin, marketing consultant, marketing firms, media, media training, online video production, Phoenix, Phoenix AZ, Public Relations, public relations agencies, public relations firms, reporters, Scottsdale, Social Media, social network, social networking, The Flip Side Communications, tv news, video, video email, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, web video production, You Tube
Posted in Video | No Comments »
Tuesday, November 22nd, 2011
Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, HR consulting, human resources, journalism, Keith Yaskin, marketing consultant, marketing firms, media, media training, online video production, Phoenix, Phoenix AZ, Public Relations, public relations agencies, public relations firms, reporters, Scottsdale, Social Media, social network, social networking, The Flip Side Communications, tv news, video, video email, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, web video production
Posted in Uncategorized, Video | No Comments »
Friday, November 18th, 2011

People have little patience for their internet service going down. This is especially true when someone depends greatly on the internet for operating their small business.
I lost internet service two days in a row. Other people Tweeted about their internet going out. I also reported my internet outages on Twitter. I wanted Cox Communications to know this problem was greatly inconveniencing me. I was also curious if Cox would take advantage of social media to address my concern. The company did not respond to me on social media. To its credit, the company’s customer service reps were very polite both times I spoke with them on the phone. The second time a woman offered me a two-day credit for my trouble. The credit only amounts to $5.33 but I was grateful for the gesture. What struck me was a different response I received on Twitter. DirecTV, a Cox competitor, sent me a message. It said “@keithyaskin Is there anything we can do for you? Please send us a DM #thankyou.”
Many businesses still fear social media. They fear their customers taking part in a public conversation. Some businesses use social media but don’t monitor it for mentions of their company in order to better engage with customers. DirecTV takes the process a step further. I assume the satellite provider already monitors mentions of its name, but in this case, the company also monitored mentions of a competitor’s name.
I asked DirecTV about the Tweet. The company emailed back, “We’re always monitoring social media for anything that may have an impact on our business, or that would enable us to help our customers, as well as potential customers, who may be looking for a better TV experience.”
DirecTV has the right idea. When is a better time to attempt to steal away a competitor’s customer than when that customer is not getting the service he or she wants? This is taking action in real time. Plus DirecTV’s message to me was not tacky or overly aggressive. The message simply asked if they could help and even said thank you. Well done.
In the end, I did not contact DirecTV about my internet service. Overall, I’m happy with my internet service even though it’s not perfect. Although Cox did not respond to me on Twitter, they handled themselves well using the more traditional form of communication. Plus I’ve researched internet service in the past and have a lot of background information on pricing and speed. However, other customers might be more susceptible to wanting to make a switch. They might be prime for the pickings. And DirecTV offered us what often appears to be one of the few examples of a company using social media to promote and bolster its business in real time.
What similar experiences have you had?
Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, HR consulting, human resources, journalism, Keith Yaskin, marketing consultant, marketing firms, media, media training, online video production, Phoenix, Phoenix AZ, Public Relations, public relations agencies, public relations firms, reporters, Social Media, social network, social networking, The Flip Side Communications, tv news, video, video email, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, web video production
Posted in Social Media | No Comments »
Wednesday, November 16th, 2011

I’m meeting with clients brainstorming about producing a video for their website and social media channels. I stress the importance of making the video personal, ensuring it connects with viewers on an emotional level. Someone in the room suggests we hire actors to portray the type of testimonials the company wants to show. I immediately explain this is a bad idea. And my opinion has nothing to do with the added cost of hiring actors. You want authentic people in your video. You want real people that viewers and potential future clients can relate to.
If your business provides a service the public wants, your company should have a handful of clients happy to help and take part in something such as a video. Plus, imagine for a moment, posting this video on various forms of social media and inspiring the type of conversation companies can only hope for. What if people on social media learned your company hired actors? What if viewers learned the people in the video they made a connection with weren’t even real clients? How would a company explain they had to hire someone to speak positively about their business?
When working as a television reporter, I often heard businesses explain to me and provide many excuses why they couldn’t produce a client or a compelling testimonial. That’s exactly what they are. They’re excuses. Sure, it takes a little extra work to make some phone calls and find people who are willing to help and express the same passion you feel about your business. It can be done. As a TV reporter, I persuaded companies to find such clients within a couple hours under deadline. A company producing a video with a longer timeline can certainly achieve the same. Keeping it real is the best way to do it when using video to market your company.
The same applies for using video to communicate to your employees. I’ve seen companies use actors instead of real employees for their orientation videos. Using actors takes away credibility. It shouldn’t be difficult to find an employee who exemplifies passion and company values for videos.
We apply a similar concept to pictures uploaded for blogs. We take our own pictures for blogs. We don’t use stock photos. People often ask me where do you get stock photos for your blogs? We don’t get stock photos. You don’t need them. Just take some pictures. Most people can spot a stock photo a mile away. And because it’s a stock photo, it’s bland. It’s vanilla. And it certainly isn’t going to stir up any sort of emotional connection. Stock photos simply take up space. Produce your own photos. Find photos from your albums. You’d be surprised how many random pictures you’ve taken over your lifetime you can somehow work into a blog.
Acting is for Hollywood. When marketing your business, even when the camera is rolling or the shutter is clicking away, keep it real. No one likes a faker.
Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, HR consulting, journalism, Keith Yaskin, marketing firms, media, media training, online video production, Phoenix, Phoenix AZ, Phoenix human resources, Phoenix marketing consultant, Phoenix video, Public Relations, public relations agencies, public relations firms, reporters, Social Media, social network, social networking, The Flip Side Communications, tv news, video email, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, web video production
Posted in Video | No Comments »
Tuesday, November 15th, 2011

In the sixth grade, my class took a field trip to a beach. A girl named Lisa said my legs were so pale, she thought I was still wearing white socks.
In junior high school, I wore socks nearly up to my knees to cover my pale shins and a big, surgical scar. Friends mocked me instead for wearing socks nearly up to my knees.
When I buy a nice, new pair of socks, I feel a brief sense of satisfaction that I bought the last accessory needed to complete a sophisticated look. But any love affair I might share with socks typically ends before the sock drawer opens.
When trying to remove the thin piece of plastic holding together a new pair of socks, I accidentally cut the socks themselves. When trying to pull off sticky paper pressing together a new pair, the paper rips, leaving small pieces of stickiness stuck to the socks.
I tried to make a real effort to properly match my socks to my slacks. A health magazine taught me the importance of this. I woke up, grabbed a pair of socks, which appeared to match, and tried to confirm my choice my placing the socks on the windowsill in a sliver of morning light.
But the morning light often deceived me, meaning I learned I was wearing mismatched socks while later sitting in a meeting.
When the recession hit, I tried to save money by no longer buying Banana Republic’s beautiful socks. But really cheap socks often don’t stand the test of time. I ripped them by pulling them up my pale shins. Other times, my big toe poked through, touching the inside of my shoe.
I bought socks with bold patterns to help me match them. But that strategy doesn’t work if one of the socks is nowhere to be found.
I tried to buy socks all the same color to ensure all socks matched each other. But if you look closely, those socks have slightly different patterns or thickness.
I waste so much time trying to match socks. Do people really look anyway? If I pick two gray socks, will someone really frown if the shades slightly differ? I could stop wearing socks but would look like a nerd trying to pass myself off as a hip California salesman. And no socks means showing off my shining, pale feet.
I emptied my sock drawer this weekend. I was committed to matching all the singles searching for long lost partners. I matched several pairs and enjoyed rolling them up and tossing them into a drawer. But most of the socks ended the day lined up across the carpet. A kaleidoscope of colors and patterns that eventually exhausted my patience and made me sweat. I scooped them up and stuffed them in a small, cardboard box.
I probably unfairly punish some socks by prematurely using them to shine shoes. It’s not me. It’s them. They need a public relations strategist to stitch together the perception they are nothing more than stinkers trying to foul up our mornings. If you’re a PR pro who wants to represent my socks, please tread carefully. To work, it must be a perfect match.
Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, journalism, Keith Yaskin, marketing firms, media, media training, online video production, Phoenix, Phoenix AZ, Phoenix HR consulting, Phoenix human resources, Phoenix marketing consultant, Phoenix video, Public Relations, public relations agencies, public relations firms, reporters, Social Media, social network, social networking, The Flip Side Communications, tv news, video email, video marketing, video production, video production companies, video production company, video production for the web, video production service, video production services, videographer, web video production
Posted in Public Relations | No Comments »