Our Super Bowl Sunday: Shooting a web tutorial video and meeting a cool cat
Our Super Bowl Sunday: Shooting a web tutorial video and meeting a cool cat Read More »
Arizona
Public Relations: How Starbucks brews up customer conversations
Starbucks takes the whole customer feedback and conversation strategy to the next level
Public Relations: How Starbucks brews up customer conversations Read More »
Public Relations: Handling negative customer reviews
Instead of ignoring problems, work quickly to try to fix them and address them directly with each customer.
Public Relations: Handling negative customer reviews Read More »
Public Relations and Social Media: How to convey bad news to customers
Other businesses should take a similar approach if the shoe is ever on the other foot.
Public Relations and Social Media: How to convey bad news to customers Read More »
Did you see this reporter’s live shot on media training and social media?
[vimeo]http://vimeo.com/35699417[/vimeo]
Did you see this reporter’s live shot on media training and social media? Read More »
Star Wars, dogs and expanding your universe with video
Four days later, the video includes almost seven million views
Star Wars, dogs and expanding your universe with video Read More »
Public Relations: Handling Customer Emergencies
When someone walks in still in “calm” mode and respectfully explains your company’s slip-up is costing him both time and money, solve it.
Public Relations: Handling Customer Emergencies Read More »
Indiana Jones and the lost art of public relations
Give your front line employees some authority to make simple decisions that require mostly a strong dose of common sense.
Indiana Jones and the lost art of public relations Read More »
The Flip Side’s video on the BBB’s concerns about some SEO services
[vimeo]http://vimeo.com/34281227[/vimeo]
The Flip Side’s video on the BBB’s concerns about some SEO services Read More »