Strategically, a time might present itself to let loose. But the brief joy you feel by telling someone off via the media might not help achieve a happy ending later on.
Media Training: The Rule Is Keep Your Cool Read More »
This time, I drove up to conduct media training for an organization the media seem to regularly quote regarding various controversies.
Media Training In Flagstaff To Prevent Interview Gaffes Read More »
[youtube]http://youtu.be/sasWVCiIOwM[/youtube]
Our Video For The BBB About A Moving Company Read More »
If part of its audience can’t accept parents whose faces are of different colors, a company need not worry too much about such customers.
Applaud Cheerios For Showing Family Few Others Will Read More »
Our 11 recommendations for crisis communications
Crisis Communications Tips For Booz Allen Read More »
The media are already analyzing how these current issues might impact Obama’s legacy without acknowledging our tug-of-war may likely have moved on to something new in six months. But Obama is taking some important steps for crisis communications:
Obama Takes Key Public Relations Steps In Tug Of War Read More »
Even the angriest callers are willing to forgive a perceived wrong if a business communicates with them directly and genuinely tries to explain itself.
Crisis Communications: Making Angry Callers Happy After Negative News Stories Read More »
Some companies never learn their lesson, go underground and don’t reconsider the old rules of public relations.
Don’t Bite The Dust: Vampires Provide Lessons In Crisis Communications Read More »
Experts shouldn’t be so eager to declare a victory one way or another.
Chick-fil-A’s Story Shows Us Similarities Between Sports And Public Relations Read More »
If you really want to get a fair story during a case of crisis communications, then open your doors and grant an interview with a spokesperson who I assume gets paid for more than typing out spin.
Crisis Communications: Don’t Run So Far Way Read More »
