Posts Tagged ‘Phoenix marketing firms’
Tuesday, January 17th, 2012

When companies have a new product, they often spend a lot of time testing those products before they roll them out, especially when it comes to software and websites providing a service. They want to make sure everything functions properly and the end-user experience is the best possible one. So why not take the same approach with your communications – before you send them out?
You likely have some kind of review process for the materials you create. Your boss, your boss’ boss, your internal client, legal. What about your “end-user”? Whether you’re communicating a new company program or marketing a new product, someone from your target audience can provide invaluable feedback before they see the final email or the shiny new brochure along with everyone else. If you work in retail, for example, that target audience person can be a store manager, district manager or front-line associate. If you work in health care, that target audience reviewer can be a doctor, nurse, HR administrator or patient. If you are working on a marketing brochure, reach out to your network and find someone you know that fits the customer profile.
Giving your target audience a sneak peak of the product and how you plan to market and communicate it can save you a lot of time, energy and money. Because he or she is not as close to the project as you are, your target audience tester will think of questions you might not have thought about. He or she will hopefully be up front and let you know if something is unclear or sounds too salesy and not authentic enough.
Does your review process allow for testing your communications with target audience members? What works for you?
Tags: Arizona communication consulting, Arizona public relations, Arizona public relations agency, Arizona small business marketing, communication, content, employee communication, Internal Communications, marketing a new product, marketing strategy, personalized communications, Phoenix communications agency, Phoenix marketing firms, PR, public relations agencies, Scottsdale communication consulting, Scottsdale marketing agency, small business communication, small business marketing strategy, target audience, writing
Posted in Internal Communications, Public Relations, Social Media | No Comments »
Saturday, October 29th, 2011
All she wants is something quick and good looking. Something glossy, pretty with a ‘wow’ factor. I’m thinking she’s into the juice, something meaty.
I’m not sure what you’re thinking about, but I’m referring to communications strategy. The nuts and bolts, the glue, the big picture. I’m meeting with a VP of HR. I show her a recruiting brochure sample from my portfolio. Her eyes widen and she asks me to explain the process of getting something like this produced.
The HR VP is new in her position, and I’m starting to sense she’s eager to make a splash with “collateral candy” as I like to call it. I start to explain about how I partnered with my internal client, determined key messages, wrote the copy, partnered with creative services to produce a branded piece.
I quickly stop myself. I tell her let’s take a step back and think about the whole picture. This brochure was just one piece of a puzzle. It was part of a whole communications strategy for recruiting. I explain my process for creating a communications strategy. She seems to get it. I see a light bulb. Now, we’re going somewhere. She knows she needs HR communications help. This is refreshing to me. That’s why I’m talking to her about contract work. I’m excited about the possibility of helping a growing company with something I’m passionate about. She seems eager to get started but needs help figuring out where to begin. An overall HR strategy would be helpful. I rub my hands in anticipation.
The following week, I get an email. She’s changed her mind. She wants a graphic designer/writer. Does this exist? I love writing and can do some graphic design, but an expert in both? Hmmmm…. Then I realize, she’s looking for the one night-stand approach to communications. Collateral candy. <Sigh.> If you’re a communicator, you know what I’m talking about. We’ve all had those one-off requests for a brochure or other communications piece that has to look good but no one took the time to think about how it will be used, what the goal is, who the audience is. I like to follow the old rule: form should follow function.
The HR VP gets credit for wanting more of a branded, unified look to HR communications, but sadly, she seems to value look and feel more than strategy. Don’t call us, we’ll call you. It’s not you, it’s me. I just can’t commit to any serious communications right now.
Have you experienced anything similar? Are companies investing in internal communications or do they still need education on the value it brings to the bottom line?
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Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, hoenix, HR communications, HR companies, journalism, Keith Yaskin, media, media training, online video production, Phoenix AZ, Phoenix HR consulting, Phoenix human resources, Phoenix marketing consultant, Phoenix marketing firms, Phoenix reporters, Phoenix video, Phoenix video marketing, Phoenix videographer, Public Relations, public relations agencies, public relations firms, Social Media, social network, social networking, The Flip Side Communications, tv news, video email, video marketing, video production, video production companies, video production company, video production for the web, video production Phoenix, video production service, video production services, web video production
Posted in HR Communications, Internal Communications | 2 Comments »
Wednesday, October 26th, 2011
Over the years, I interviewed many clowns. I’m not thinking of clowns who dress up in makeup and red noses. I’m referring to people whose words or actions turn them into clowns. So I’ve had my share of circuses. What my career was missing was a face-to-face meeting with a monkey. I’m happy to report my resume now is complete. While shooting a small business video, our camera turned toward a small, stuffed monkey. He no doubt will steal the show. He is no ordinary monkey. He plays the cymbals, which makes his kind quite the big banana in Hollywood. The monkey’s handlers reminded me primates playing the cymbals have enjoyed key roles in movies such as Aladdin, Toy Story 3 and Close Encounters of The Third Kind. I don’t know the history of this particular monkey. But he’s coming soon to a small business video near you.

Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, journalism, Keith Yaskin, media, media training, online video production, Phoenix, Phoenix AZ, Phoenix HR consulting, Phoenix human resources, Phoenix marketing consultant, Phoenix marketing firms, Phoenix reporters, Phoenix TV news, Phoenix video, Phoenix video marketing, Phoenix videographer, Public Relations, public relations agencies, public relations firms, Social Media, social network, social networking, The Flip Side Communications, video email, video marketing, video production, video production companies, video production company, video production for the web, video production Phoenix, video production service, video production services, web video production
Posted in Video | No Comments »
Monday, October 24th, 2011
This is a picture of us shooting a video for a healthcare company spreading the word about its services. Here is the interview with the CEO. Interviewing him at his office would have been simple but boring. After all, he is an emergency medicine doctor. We recommended interviewing him in an emergency department. That isn’t simple! I learned many times as a TV reporter that hospitals are one of the most secure places when it comes to outside cameras. This is especially true in an emergency department, where patients make unscheduled visits and privacy is of the utmost concern. After careful planning and closely working with the correct contact at the hospital, we found an emergency department willing to work with us. Yes, the shoot required us to make a 139-mile round trip. But shooting a video about healthcare in a hospital is worth the wait compared to bringing a camera into someone’s conference room.

Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, journalism, Keith Yaskin, media, media training, online video production, Phoenix, Phoenix AZ, Phoenix HR consulting, Phoenix human resources, Phoenix marketing consultant, Phoenix marketing firms, Phoenix public relations firms, Phoenix reporters, Phoenix TV news, Phoenix video, Phoenix video marketing, Phoenix videographer, Public Relations, public relations agencies, Social Media, social network, social networking, The Flip Side Communications, video email, video marketing, video production, video production companies, video production company, video production for the web, video production Phoenix, video production service, video production services, web video production
Posted in Video | 1 Comment »
Thursday, October 20th, 2011

I wrote a blog “Media Relations: Why you shouldn’t dump the local news.” It focused on how one of my former colleagues at Fox reminded me how local TV broadcasts still deliver value despite all their faults. More people may have responded to that blog than any other I’ve recently written. The media, often enclosed in a bubble of conference room meetings, should hear opinions about the news from people other than their friends or co-workers. PR pros should listen to the same opinions to ensure they are properly pitching to their clients the benefits of popping up on TV. The blog inspired some of the following responses:
Business owner: “Keith, I’m probably not the average person but here is my reasoning. When I watch the news, what do I see that 1) I can actually do anything about or 2) has any real impact on me or my business. I commute about 1-2 hours a day and listen to self improvement audios or books (something that will actually impact me for the better). … I don’t have anything against news departments in general. I just choose not to fill my mind with negative information. I hope that distinction is helpful … I have stopped watching it on an intentional basis (still catch it when others are watching). I found the hyperbole and hysteria about the littlest things to be so depressing that I needed to eliminate that influence in my life. Been much happier without it.”
Consultant: “Local newscasts have improved and expanded lately. The competition is healthy improvement for local news fans.”
Former TV news photographer and current business owner: “I stopped watching local news long ago even though I used to help produce it on a daily basis. I get 100% of my news (local, regional & national) now via iPhone apps or the web. Part of that revolves around various tools in place now that weren’t there in months/years past; part of that is my own time-crunch (who watches the news at 5pm or 6pm anyway?); and part of it is local TV news isn’t produced for what I believe to be the demographic I fit within. Regardless of the amount of time given to the reporters that still want to deliver issues-based news, it’s buried in the B block or after weather when most folks turn off the TV.”
Marketing and Resource Development Manager: “I think it is still important! I watch the news on a daily basis (I also read the “actual” newspaper every day.). I have the news on in the morning while I am getting ready for work and typically watch it at night before bed. I also use Twitter and Facebook to get news, but for weather and other local “happenings,” I like local TV.”
What are your thoughts about local news?
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Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, journalism, Keith Yaskin, media, media training, online video production, Phoenix, Phoenix AZ, Phoenix HR consulting, Phoenix human resources, Phoenix marketing consultant, Phoenix marketing firms, Phoenix public relations agencies, Phoenix public relations firms, Phoenix reporters, Phoenix TV news, Phoenix video, Phoenix video marketing, Phoenix videographer, Public Relations, Social Media, social network, social networking, The Flip Side Communications, video email, video marketing, video production, video production companies, video production company, video production for the web, video production Phoenix, video production service, video production services, web video production
Posted in Media Relations | No Comments »
Monday, October 17th, 2011
We love storytelling. But some clients want to tell their story in a short, sweet and simple video. Here’s an example.
http://www.youtube.com/watch?v=jsAyNxEzHLs
Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, HR companies, journalism, Keith Yaskin, media, media training, online video production, Phoenix, Phoenix AZ, Phoenix HR consulting, Phoenix human resources, Phoenix marketing consultant, Phoenix marketing firms, Phoenix Public Relations, Phoenix public relations agencies, Phoenix public relations firms, Phoenix reporters, Phoenix TV news, Phoenix video, Phoenix video marketing, Phoenix videographer, Public Relations, Social Media, social network, social networking, The Flip Side Communications, video email, video marketing, video production, video production companies, video production company, video production for the web, video production Phoenix, video production service, video production services, web video production
Posted in Video | No Comments »
Friday, October 14th, 2011
Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, journalism, Keith Yaskin, media, media training, online video production, Phoenix, Phoenix HR companies, Phoenix HR consulting, Phoenix human resources, Phoenix marketing consultant, Phoenix marketing firms, Phoenix Public Relations, Phoenix public relations agencies, Phoenix public relations firms, Phoenix reporters, Phoenix TV news, Phoenix video, Phoenix video marketing, Phoenix videographer, Public Relations, Social Media, social network, social networking, The Flip Side Communications, video email, video marketing, video production, video production companies, video production company, video production for the web, video production Phoenix, video production service, video production services, web video production
Posted in Social Media | No Comments »
Thursday, October 13th, 2011

I rarely listen carefully to traffic reports on TV or on the radio. This is not a reflection on traffic reporters. I’ve met some very nice traffic reporters in person and via social media. But I often assume the road is clear by the time I hear a traffic report on the air. I came to this conclusion after often hearing about big back-ups to then encounter only a fast-moving freeway. One exception is when state department of transportation cameras catch long lines of vehicles and brake lights and news stations broadcast those pictures live.
Social media changes traffic reporting. A Channel 3 reporter here in the Phoenix area Tweeted about a dust storm and a huge, interstate pile-up. Friends of mine driving into town were headed directly toward the dust storm and the pile-up. I quickly called my friends, clicked on Google Maps and re-routed them. I then replied to the reporter with two Tweets.
“Thank you. I just re-routed friends around the area due to your Tweet.”
“I’m on Google Maps now directing them to 79. Thank you. RT @(reporter) @keithyaskin great! ADOT recommending route 79…sounds awful.”
My friends later called back. After successfully taking a road around the closed highway, they now headed into Phoenix and worried about the dust storm. Were they about to drive into it? Should they pull over? At that moment, I noticed a Channel 15 TV anchor Tweeted about the storm.
“We will keep you updated on this dust storm and the injuries all afternoon. #GetHomeSafe #ABC15 @ 3, 4, 5, and 6pm!”
I wasn’t waiting for the top of the hour. Turning on the TV didn’t cross my mind. I asked her for information now … in real time.
“@(TVanchor) What direction is the dust storm headed?”
She Tweeted back with information. I called my friends and explained they were OK to keep driving into town.
My Tweets later led to a Twitter conversation about using social media and Google Maps to help people with directions compared to the day of unfolding paper maps, stopping at gas stations and finding pay phones.
I haven’t even mentioned yet how reporters also Tweeted pictures of the dust storm. How social media has changed the way I receive and react to news! Producers use to send me to a scene to go “live” because that’s what separated TV from print: We were immediate. What is more immediate than reporting live from the scene? Social media often is. Social media doesn’t wait for a crew to drive to a scene, raise the mast, tune in a live shot and then wait for the station to put a reporter on the air.
I’m not saying turn the channel in terms of where you digest your news. I know people who DVR the evening news and still enjoy the feel of a newspaper in their hands. But journalists and especially newsroom managers can’t consider social media a footnote, a sideshow or simply a spot to post links to last night’s news. Otherwise those managers will place themselves in a position they dread: playing catch-up. And sometimes their newscasts will be playing catch-up to their own reporters, who Tweeted the information long before the clock ticked to the top of the hour.
Tags: Arizona, business video, business video production, communications consultant, communications consulting, corporate video production, HR communications, journalism, Keith Yaskin, media, media training, online video production, Phoenix, Phoenix HR companies, Phoenix HR consulting, Phoenix human resources, Phoenix marketing consultant, Phoenix marketing firms, Phoenix Public Relations, Phoenix public relations agencies, Phoenix public relations firms, Phoenix reporters, Phoenix TV news, Phoenix video, Phoenix video marketing, Phoenix video production company, Phoenix videographer, Public Relations, Social Media, social network, social networking, The Flip Side Communications, video email, video marketing, video production, video production companies, video production for the web, video production Phoenix, video production service, video production services, web video production
Posted in Media Relations, Social Media | No Comments »
Monday, October 10th, 2011

Keith conducts media training.
Is it a bad publicist? Is it bad media training? Or is it simply all of the above? Many of us dream of the fame and fortune that only a few achieve. And one of the wonders of the entertainment world is when a star inexplicably opens his or her mouth and puts at least some of it at risk within minutes.
The latest controversy involves Hank Williams Jr. ESPN pulled his famous long-running musical introduction to Monday Night Football after he made controversial comments about President Obama. Comedian Gilbert Godfrey got an earful earlier this year after Tweeting jokes about the Japan earthquake. How does this happen?
We conduct media training and make it clear what not to say. We stress the importance of reflecting your brand. In fact we recently wrote a blog about our own decision not to air a compelling video, which includes plenty of cursing. That’s just not who we are. Before making that decision, we discussed it in detail. Yes, we had a conversation. Can you believe it? That seems genius when you look back and listen to people pop on national television and pop off at the mouth. When celebrities go off script and give interviews, isn’t there someone to review the talking points? Isn’t there somebody who explains where to draw the line? Hasn’t a media trainer run these people through mock interviews and put them to the test?
When we conduct media training for executives, our biggest concern is they will say something slightly off message or struggle with a tough question. We assume it’s unnecessary for us to remind them not to make references to Hitler or make insensitive jokes about people struggling with a horrible natural disaster. We assume they won’t have a slip-of-the-tongue and make a sexual joke on national television about a former vice presidential candidate. I guess when our business hits the big time and Hollywood’s A-list starts asking us for media training or public relations, I better put together a thick packet covering every possible horrendous scenario.
My best guess is some celebrities are on top and live in their protected bubble for so long, surrounded by a bunch of yes people, they forget that the controversial comments they share with their friends aren’t always for the public. Maybe they lose track of reality. We all have free speech. Say what you want, but sometimes, like it or not, free speech comes with consequences.
What surprises me is that the people who prepare (or do not prepare) these celebrities for interviews don’t see the train wreck coming. They must hear some of these off-color comments behind the scenes. Are they too afraid to speak up or are they being ignored? The spin meisters always seem to show up after the fact to corral the crisis. But why weren’t they there to prevent it in the first place?
If one of my clients went on TV and a journalist made him look like an idiot, part of that would be my fault. It’s my job to research who’s conducting the interview. It’s my job to prepare these clients for the curve balls. And if my client ends up singing the blues and loses his job, then I lose, too. You can be yourself without talking to the TV like you talk to your best friend. If you can’t figure that out, just shut up or stick to the script.
Tags: business video, business video production, communications consultant, corporate video production, HR communications, journalism, Keith Yaskin, media training, online video production, Phoenix communications consulting, Phoenix HR companies, Phoenix HR consulting, Phoenix human resources, Phoenix marketing consultant, Phoenix marketing firms, Phoenix media, Phoenix Public Relations, Phoenix public relations agencies, Phoenix public relations firms, Phoenix reporters, Phoenix social media, Phoenix TV news, Phoenix video, Phoenix video marketing, Phoenix video production, Phoenix video production company, Phoenix videographer, Public Relations, The Flip Side Communications, video email, video marketing, video production companies, video production for the web, video production Phoenix, video production service, video production services, web video production
Posted in Media Relations, Public Relations | No Comments »
Thursday, October 6th, 2011

My iPhone's screen shot from apple.com
CEOs aren’t always lovable creatures. While some excel at business, they seem lost making genuine, human connections. Some are corporate drones with the personality of a plug. They certainly wouldn’t make themselves the face of the company. They’ve got people to do that.
Every one of my experiences with Apple wasn’t perfect. Friends and I laughed how some Apple Store employees had sunk so deeply into the company’s culture, you wondered who programmed them. But most of our conversations focused on the products. And although society often searches hard to find the flaws in genius, ultimately many of us raced to buy Apple’s innovative tools even if the old ones still shined. We shared numerous stories of how those employees with the Star Trek-like placards hanging around their necks most often found easy solutions when a problem plagued a product. How many other companies make returning an item feel more like writing a novel?
I still remember someone handing me my first Mac after I waited in line for it in college. I often sat before that computer, typing another paper or playing another game. I still sit in front of a Mac. I carry my iPhone more than my wallet. And watch a child’s eyes light up while learning on an iPad. I have caught so many of those precious, family moments in pictures or video because someone invented a device that fits in our pocket and captures life with the push of a button or two.
I didn’t know Steve Jobs. I never talked with him behind closed doors or got to know the man off camera. But he is one of the few people I can point to who changed the way we conduct our lives on a daily basis. And he achieved it with color and creativity. He made technology both fun and practical. He built a nearly bulletproof brand that easily withstands missteps.
Some CEOs only make the news for being devious. But Steve Jobs publicly showed not all bosses are built that way and that wearing jeans during big presentations is OK. I probably never fully appreciated the way he touched technology until he passed and I realized, in amazement, that he shows himself in nearly ever turn with toys and software that begin with the letter i. I didn’t know the man. But I respect how he changed the world and the way he went about it. He was a CEO whose company seemed more defined by its magic than its money.
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Tags: Apple, business video, business video production, communications consultant, corporate video production, HR communications, Keith Yaskin, media training, online video production, Phoenix communications consulting, Phoenix HR companies, Phoenix HR consulting, Phoenix human resources, Phoenix marketing consultant, Phoenix marketing firms, Phoenix media, Phoenix Public Relations, Phoenix public relations agencies, Phoenix public relations firms, Phoenix reporters, Phoenix social media, Phoenix TV news, Phoenix video, Phoenix video marketing, Phoenix video production, Phoenix video production company, Phoenix videographer, Public Relations, Steve Jobs, The Flip Side Communications, video email, video marketing, video production companies, video production for the web, video production Phoenix, video production service, video production services, web video production
Posted in Public Relations | No Comments »