In our first blog Public Relations: Handling Customer Emergencies, we explained our encounter with a bank after depositing cash into an ATM but getting no receipt. The money at first was not deposited into our account.
We have two updates. As promised, the temporarily lost money was credited to our account by the crack of dawn. And when we returned to the bank today for the first time since the incident, a bank teller in the drive thru said “Hi Keith.” We looked at each other in the car, taken aback a bank teller remembered us. We don’t remember a teller ever beginning one of our bank visits with a “Hi Keith.” She then asked if the ATM accident was resolved.
Now that’s personal service and a nice touch.