Communications

Smart Strategic Communications Should Start With Dollars

I sat in a networking meeting where business leaders went around the room sharing their primary goals. When it was my turn to talk strategic communications, I said bluntly, “Our objective is to make more money.” The room laughed. In public, many organizations say the same thing under layers of more polished language. They talk […]

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Employee Communications: Do You Hear Me?

“What are words for? When no one listens anymore.” The early 1980s song “Words” from Missing Persons aptly sums up today’s growing epidemic: the lost art of listening. Listening is a powerful communication skill and it’s on the decline. From the dinner table to the conference room table, people are tuning out loved ones and coworkers.

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