Posts Tagged ‘Tweet’

The Continued Role Of Social Media In War And Politics

Monday, December 3rd, 2012

The Continued Role Of Social Media In War And Politics

My mom repeated her social media blasphemy.

“Twitter is a waste of time,” said told me several times.

I don’t spend as much time anymore on Twitter. People started annoying me especially as the presidential election approached. But I continue to believe Twitter is a useful tool for businesses to share their knowledge and establish a place in their industry. This argument hasn’t persuaded mom to stop saying, “Twitter is a waste of time.” She focuses on the silly statements people post to Twitter.

But current events, both domestically and internationally, remind me of Twitter’s reach.

In Gaza Conflict, Fighting With Weapons and Postings on Twitter,” read The New York Times headline Nov. 22.

I read about Twitter again in The New York Times in an article about conflict in Egypt: “Mohamed ElBaradei, an opposition leader and former United Nations diplomat, sent a Twitter message that the draft constitution “undermines basic freedoms and violates universal values.”

Facebook followed:

The New York Times: “On Mr. Netanyahu’s Facebook page, Gila Glickerman, the mother of a combat soldier, thanked the prime minister for bringing her son home, while Shai Solomon wrote, ‘You’ve just lost a vote at the ballot box.’”

Next, a Times article about Syria: “The protest took place despite more than two days of Internet failures that slowed the spread of the call for action. Called the “Strike of Pride,” it was announced on Facebook and other social media sites beginning a week ago, as well as by activists who dropped leaflets and spray-painted the news on walls.”

I’m not sure Skype is social media in the true sense, but Syria coverage included Skype. Again, The New York Times: “For months, rebels fighting to overthrow President Bashar al-Assad have used Skype, a peer-to-peer Internet communication system, to organize and talk to outside news organizations and activists.”

Domestically, President Obama and The White House Tweeted so often about issues related to the fiscal cliff, the hashtag “#My2K” trended nationally. Five days later, The White House Tweeted, “Hey guys, this is barack. ready to answer your questions on fiscal cliff & #my2k. Let’s get started. – bo.” Moments after someone suggested to me the President was not Tweeting himself, we saw a picture of the President apparently Tweeting. I tried to take part in the conversation, too.

These examples are simply reminders that social media continues to play a significant role in communication at the highest levels of war and politics across the world. For every silly example of people posting on social media about what they ate for lunch, there is an example of Twitter’s true influence.

And if leaders of countries and those involved in combat continue to acknowledge the reach of social media, so can a small business down the street.

What do you think mom?

Social Media: Don’t Show Me Your Mug

Wednesday, August 15th, 2012

Social Media:  Don't Show Me Your Mug

A media outlet celebrating that it had reached a certain number of followers asked people for a retweet. For the retweet, some of the “lucky” tweeters would win a mug from the media outlet.

A mug? Awesome dude! I recently went to a modest event and, for simply showing up, I got a bag with three travel water bottles inside. But I didn’t get a mug … especially not one with a media logo on it.

I’ve got an ABC mug I’ve not used in years. I also have CBS and FOX ball caps collecting dust in a closet. My Miami Herald newspaper carrier bag is somewhere in the garage. I obviously need to update my media collection!

Breaking news:  People will retweet and share your content if they like it especially if they are loyal customers, or in this case, readers. You don’t need to ask. If that concept leaves too much to chance for you, ask for a retweet without an offer. If your followers are truly loyal, they are glad to share the greatness you offer the world. Finally, if you’re hard-core for contests, let’s raise the bar. Movie tickets? Grocery store gift cards? I helped you reach a high level of followers by being one of them. I helped promote you further by retweeting your contest. Is my prize a mug with a logo that further promotes your organization?

I don’t even drink from mugs. And most people with media mugs place them on an office shelf with 200 other outlets. No loyalty there!

If my loyalty is helping grow your business, I’m glad to help. I don’t need a prize. But if you insist, please offer me something I’ll be glad to tell my friends about.

Media Relations: My Mission To Mars

Sunday, August 5th, 2012

Media Relations:  My Mission To MarsWatching NASA’s live coverage of Curiosity’s landing on Mars brought me back to my own mission regarding the Red Planet.

In 2007, I traveled to Florida to cover the launch of the Phoenix Mars Lander. The University of Arizona was in charge of the mission and the school was the first public university to lead a mission to Mars. The following May, I went to Jet Propulsion Laboratory (JPL) in Pasadena to cover the landing. I remember seeing journalists from the BBC and Irish TV. On a wet, chilly day, a model of the Phoenix Mars Lander sat under a big white tent.

The statistics mesmerized me. The spacecraft was supposed to get up to 12,700 miles an hour, then JPL had seven minutes to slow it down to zero. There were no second chances.

The questions were gigantic:  Can anything live on Mars?

The University of Arizona reached out to the Red Planet. But I remember concerns that aiming for Mars might change because of the budget. Scientists worried if the flow of Mars money slowed, it could devastate the jobs and economy related to space exploration.

I also remember hearing some similar phrases I heard during Curiosity’s landing. “7 minutes of terror” and “the spacecraft is feeling the pull of Martian gravity.” In fact, some of the moments seemed so similar, I didn’t feel as amazed as others by the concept of landing a machine on Mars or seeing its first pictures. But nevertheless, I ensured I saw this landing, too.

Every newsroom probably includes at least one person who feels obligated to question every decision. I remember that particular person questioning why our newsroom invested time and money in sending me and others to cover the launch and landing. But of the countless TV stories I covered, my journey from Tucson to Florida to Pasadena involved a series of stories that certainly stand out from the rest. And if you watched NASA’s live feed on Curiosity or followed the Tweets commenting on her every move, space exploration simply fascinates us as we stretch to the outskirts of existence.

The Phoenix Mars Lander was considered a stepping stone toward future missions. And now here we are … four years later … still curious.

For Me, Football Is A Season Of Social Media

Saturday, August 4th, 2012

For Me, Football Is A Season Of Social MediaThis time of year, I often see Tweets and TV commercials hailing the new football season as if it is an annual religious experience. Many fans simply appreciate the Xs and Os of the game, while others fool themselves into believing their favorite cast of characters will find the perfect combination to reach the Super Bowl. Most fanatics, even in early August, can devise a calculation of what-ifs that convince them a Super Bowl run is realistic. How silly this is considering even when last season’s NFL playoffs began, I heard few people pick the Giants as the obvious team to hoist the trophy.

I once was a football fool until I grew up. I am a former Miami Dolphins season ticket holder, a fan in their corner the last 30 seasons. (That’s me in high school, not to be confused with my dog Molly, an obvious fan.) And I say with disappointment that eight victories this season will pleasantly surprise me. A football fool would instead argue that players in their mid-30s will recapture past glory or a rookie quarterback will grab lightning. But chances are the Hollywood underdog story will not unfold on the field.

I still approach football with excitement because fans find interest in even a mediocre product. But the days of For Me, Football Is A Season Of Social Mediapassing a stack of money over to Sunday Ticket are over. For me, Twitter notifications from South Florida sports writers are an economically responsible way of following my favorite team. I still haven’t persuaded myself to buy a ticket to watch the Dolphins in their visit here in the desert. I enjoyed attending their last trip to Arizona, but my end-zone seats left me spending most the game attempting to determine the line of scrimmage.

But I really fear for my friend the Bears fan. After his team traded for our Pro Bowl wide receiver, he legitimately believes his team has put the pieces in place for another Super Bowl shuffle. For his sake, I hope he’s right considering the Cubs, which he insists will be good soon. But countless other teams also potentially have pieces in place and their fans also are texting about a clear path to the promised land.

So all hail football season! For most of you, the season will shockingly end in disappointment. Enjoy the honeymoon of disillusion. There’s nothing wrong with living a football fairy tale. But don’t hate me for learning my lesson. I’ve come to understand enjoying the game is as much about the personalities and the story lines than it is about winning. My Sundays won’t glue me to a TV set, but my phone will be all-abuzz will bings and dings of updates. Call this my virtual reality. And if the Fins eek out more than eight wins, I’ll try to be the first to Tweet it.

Media Relations: Let’s Give Them An Exclusive To Talk About

Sunday, July 29th, 2012

Media Relations:  Let's Give Them An Exclusive To Talk About

I read the following Tweet posted by an NBC News political editor:

“Romney talks with NBC’s Brian Williams in exclusive interview”

The included link took me to the image you see. An NBC News reporter re-Tweeted it. Some journalists might complain politicians don’t take reporters’ questions frequently enough, but I wonder what would make a one-on-one interview with Romney or President Obama an exclusive in the true spirit of the word? I Tweeted to both people at NBC, asking what makes the Romney interview an exclusive. Neither person has responded. I asked for some other opinions.

“I don’t think a general run of the mill interview with any such public figure can be ‘exclusive,’” said a Michigan videographer with years of TV news experience. “The content however could be. Say NBC is getting Mitt to open up about his tax returns for the past 10 years and he is only talking to NBC about that. Then the content would be exclusive. A generic sit down interview is not exclusive especially when he is offering them up to everyone.”

A North Carolina videographer told me this about the Romney interview: “Unless he told the interviewer something about his taxes that he hasn’t told anyone else – then no.”

I haven’t heard new information about Romney and his tax returns. The NBC Tweet I saw about the exclusive interview focused on Romney’s comments on gun control. Since then, I read how some of Romney’s statements about the Olympics stirred up controversy.

The newsrooms I worked in rarely referred to their stories as “exclusives.” I think the stations would have used the term more often, but getting a truly exclusive story on an important issue isn’t easy for most journalists. And when the newsroom asked the graphics department for that slick exclusive banner to splash across the TV screen, I used to joke that we were reminding viewers that 99 percent of the time, we offered stories they could also find somewhere else.

“I think it’s a term that only means something to people in the business,” said a former TV news supervisor in Chicago. “Normal folks watching at home have no idea what it means or why it’s important. It means someone’s bragging they got something no one else got.”

Did NBC get something significant that no else got? The answer often isn’t easy to immediately figure out.

“I’m always very wary of using it because it’s hard to be sure that someone else wasn’t able to get the same interview after you,” a California TV reporter told me. “In general I find it’s an overused phrase used for shameless self promotion. I don’t generally use it unless specifically instructed to.”

The media’s job is to slice through the spin, not offer a different form of it. Save the exclusive label for an actual big scoop, an interview your competitors actually want but can’t get. You don’t outdo the competition by simply saying you did.

On This Social Media Journey, We Won’t Stop Believin’, But …

Thursday, July 26th, 2012

On This Social Media Journey, We Won’t Stop Believin’, But …Several services offer to schedule your social media updates at times people are most likely to see them. This intrigues many businesses who worry their followers are missing important content.

I’ve tried several of these services. Some social media experts praise them often. Scheduling content for the following day has its benefits when you won’t have time to post in real time. But can a website actually provide me precise insight on the best times to Tweet?

People study this like a science and you can sign up for webinars to learn the secrets. However, many of the experts explaining the benefits of scheduling social media are in the social media industry. Don’t they benefit by convincing businesses that social media is not an exercise in randomness?

One service recommended I Tweet at times that most people, if they had to guess, would select anyway. The times were when most people get to work, eat lunch and start preparing to head home. Loren tried the same service, which provided her times similar to mine. Do our followers behave so similarly?

Another service indicated I should Tweet during normal business hours on weekdays. Is that truly insightful? The same service indicated what time of day I receive the most replies to my Tweets. But don’t I significantly determine when followers reply by when I Tweet to them?

Another site scheduled all my Tweets within a few hours of each other. For example, if I scheduled the Tweets late in the evening, the site scheduled all my Tweets within a few hours the next morning. Is this optimized Tweeting?

Maybe I don’t appreciate and fully understand algorithms. Maybe I don’t fully understand how these sites work, although I typically try them out after someone writes how easy they are for people to use.

Then there’s common sense. I don’t check Facebook and Twitter the same time every day. I doubt anyone could find a social media trend on me. I think the times I’m logged on are random.

It makes sense many people may check Facebook and Twitter at lunch. But if everyone posts at lunch, what are the chances followers will cut through the crap and click on your links? Is lunch really an optimized time?

I don’t doubt smart people have devised algorithms. But I’m not convinced the algorithms are telling us much more than we can figure out on our own with a pencil and paper. To me, strategically scheduling social media presents too many shades of grey.

But I’m not a curmudgeon. I’m opened minded and willing to continue to try websites with super insight. It’s unfair for people to miss our amazing blogs. I would love to know when most of my followers are checking their smart phones while ignoring their friends and family. We won’t stop believin’.

Why The Media Gets Hot And Bothered Over Weather

Sunday, July 15th, 2012

Why The Media Gets Hot And Bothered Over Weather

When rain recently persuaded me to switch on my windshield wipers, I had forgotten how weather often impacted my life.

Reading this Tweet reminded me:  “Love that taking pictures of wet concrete constitutes news in Phoenix today.

Weather and I have often danced together in the rain, from the hurricanes I covered in North Carolina to standing in a strong Phoenix downpour because it made for a much better live shot.

Covering flooding several days straight in a small Arizona town showed my new co-workers when I started at a Phoenix television station the depth of my creativity for live shots and storytelling.

Weather persuaded me to perform an epic-long live shot as I walked from the very front to the very back of a mobile home, showing damage.

Weather led me, again in the cause for creativity, to walk across a bridge on live TV while traffic passed and snow fell.

Weather ruined a good pair of boots as I stood in knee-high water for a live shot from a flooded apartment parking lot.

After weeks of studying a political race and arriving at election headquarters, weather erased all, sent me to damage and landed me as the lead.

Weather, or a lack of it, led me to call a producer and explain the damage didn’t warrant a story. She ignored my advice and assigned me not one but two reports.

Potential weather sent me to the outskirts of town to cover two stories on snow that never arrived.

Weather that had passed led me to splash my foot in a puddle on TV, later forcing me to realize never again to deliver such a stupid live shot.

We can muddy the waters with philosophy, but broadcast media cover the weather first and foremost because it typically translates into top-notch ratings. The problem is too many TV stations don’t decipher between legitimate storms and a few swaying trees and often insist on drenching us with coverage no matter how many snowflakes settle on the ground. This is similar to the embarrassing relative who is loud and obnoxious no matter if he is in front of a few family members at home or whether he is in public where people stand and stare. He has no filter.

Kansas

“Weather is a huge part of news wherever you are located,” a Kansas photojournalist told me. “Tornadoes, heat, rain or lack of rain. To me, it’s the same by comparison. Yes, watched by viewers. Gets ratings for sure. They played the same piece on tornadoes four times here and when weather here happens, every reporter is on it.

Chicago

“Like the world is coming to an end,” said a former Chicago TV news supervisor when I asked him about coverage in his area.

California

“As for our weather coverage, we definitely focus on severe weather more than you might think for a place that gets a decent amount of rain,” said a former Phoenix reporter now in The Golden State. “But they don’t go nuts for a few drops like some folks at [my former station].

Michigan

I asked a Michigan photojournalist, “Do Michigan stations over cover the weather?” “Yes” is his final answer.

Washington

A former Phoenix reporter now further north told me, “Not quite as aggressive. But when it snows, we do go bat s—t crazy.”

Phoenix

“It’s about the same. [My station] is less obnoxious,” told me a Phoenix reporter who has worked at more than one station in the market.

TV stations cover so much weather, people often advise reporters not to include their awesome weather live shots on their resume tapes. Most reporters have an awesome weather live shot and it won’t usually help distinguish them from the other candidates for a job opening. (I included one anyway. It was really awesome!)

The morning that reminded me of all this, the FOX, NBC and CBS stations each led their noon newscasts with weather, when their live shots showed it was no longer raining.

FOX, my former station, called the morning’s rain a “quick and intense downpour.” Their coverage included a reporter’s live shot, video from a department of transportation camera, additional video of a freeway and a report from the weather forecaster.

The NBC station displayed toward the bottom of the screen a banner “Summer Storms” and checked in with its weather person.

The CBS station took us to a live reporter, where the reporter said there was still a “bit of overcast.” Their banner read “Valley Rain” and also took us to their weather forecaster.

The next time you search for an umbrella and worry how the rain impacts your hair and clothes, remember how rain and its cousins of precipitation make some people go “bat s—t crazy.”

Public Relations: Did Twitter Save Me $50 When I Slept Over And Saw Fireworks?

Tuesday, July 10th, 2012

Did Twitter Save Me $50 When I Slept Over?

To celebrate the holiday, Loren booked a room at the Fairmont Scottsdale Princess. She booked the room through the hotel and not Expedia because the hotel offered a $50 food and beverage credit. At least that was our understanding.

When Loren checked in, the front desk told her the $50 credit was only good for a two-night stay. We were staying one night. I checked our email confirmation and, in what I consider small print, I read the two-day requirement.

The woman who booked our room didn’t mention the two-day requirement.

I Tweeted:  ”Woman who booked room at @fairmonthotels didn’t mention I needed to stay 2 nights for $50 F&B credit. I missed the fine print. Disappointed.”

Fairmont Hotels responded with its own Tweet. Impressive. They responded in two minutes. More impressive.

Fairmont Hotels responded:  ”@keithyaskin Can you email us a bit more on the situation Keith? twitterfhr@fairmont.com Would like to help with this if possible.”

Then someone quoted my Tweet: “happened to me last yr!  RT “@keithyaskin: @fairmonthotels didn’t mention needed to stay 2 nights for $50 F&B credit. Disappointed.””

While I composed an email to Fairmont Hotels, Loren called Fairmont Hotels from the room. The first person indicated to Loren she wasn’t the first guest affected by this situation. But a supervisor told Loren the hotel couldn’t remedy the situation because Loren booked the room through a AAA promotion. Loren was flabbergasted the supervisor couldn’t just offer her a $50 credit. The supervisor simply began to repeat how the AAA promotion prevented her from helping. The supervisor said she could fill out some paperwork, but the situation might not be resolved for a few days. Loren indicated she was ready to pack up her bags. After putting Loren on hold, the supervisor then offered to sign her up for the “Fairmont President’s Club” which would offer two $25 credits. The supervisor explained the “club” membership would take about 30 minutes to become active.

I Tweeted:  ”Frustrating and confusing conversation with @fairmonthotels supervisor in trying to resolve dispute over $50 food and beverage credit.”

Someone later called back Loren, explained how someone entered the wrong “code” and that we would be receiving our original $50 credit.

I Tweeted:  ”@fairmonthotels resolves dispute & gives us $50 food and beverage credit. Thank you.”

Fairmont Hotels later replied:  ”@keithyaskin Email received, but it sounds like you’ve since resolved the situation on-site. ?”

Maybe my Tweets played no role in resolving this dispute. I’m happy Fairmont Hotels resolved it, although if I were the supervisor, I would have made the resolution less difficult to achieve. But even if we hadn’t solved this on-site, Twitter allowed me to check in publicly with someone at a much higher level.

That’s an option I didn’t have years ago. That’s an option businesses didn’t have to deal with years ago.

Oh Canada! For Public Relations Pros, This Is A Great Move!

Monday, July 2nd, 2012

Oh Canada! For Public Relations Pros, This Is A Great Move!

Here we are in Canada. We are smiling. But some people consider traveling to Canada without turning their frown upside down.

If some liberals and conservatives share something in common, they both threaten to move to Canada when elections or rulings don’t go their way. I doubt these angry Americans actually make the move. I doubt most of them even check if the policies they’re upset about are any better with our neighbors to the North. And if liberals and conservatives actually moved to Canada every time they got angry, most of them would simply end up living together across the border.

How does Canada feel about being the back-up plan when Americans get upset? Maybe some Canadians see The Flip Side and are flattered their country is the first choice.

If I were a real estate public relations pro in Canada, I would blast email great deals to liberals and conservatives every time they got angry. Better yet, before big elections or rulings, I would post online videos, plant news stories and strike up some social media strategy about Canada’s virtues. This would start up a subliminal conversation just before the volcano of political anger erupts.

“Like” Canada’s Facebook page the next time your political opponents push your buttons and possibly win a free weekend in your favorite province. Re-tweet “I’m moving to Canada” or connect with Canada on LinkedIn and potentially win an acre in the wilderness. Plus enjoy professional baseball, football and hockey just like you do now!

If nothing else, the public relations pro could probably persuade at least a few people to buy a summer home up North. My question is this:

If you trek up to Canada and then its politics piss you off, where do you threaten to move next?

“I’m moving back to America!”

The Healthcare Ruling: Some Media Performed Like Jim In American Pie

Thursday, June 28th, 2012

In the film American Pie, the character Jim gets excited too soon during his romantic rendezvous with Nadia. The scene is accidentally broadcast to his entire school, ending as an embarrassing live shot. If only he more properly evaluated the situation and wasn’t in such a rush. Comparison complete.

A news director once told me it’s sometimes better to be first than right. Yes, you read that correctly. Maybe he had more influence than I imagined. And maybe some TV executives should create apology templates the night before a big day of breaking news.

After the U.S. Supreme Court released its ruling on healthcare, certain members of the media offered us yet another sequel to a bad script. Call this showing “American Eats Humble Pie.” Let’s go to some Tweets from others I read in my timeline to see how some of the confusion unfolded on Twitter.

7:08am: “BREAKING — Individual mandate struck down. More to come”

7:08am: “Breaking: @CNN reporting #SCOTUS has ruled that the individual mandate for health care is unconstitutional.”

7:09am: “Wait: AP and CNN just reported opposite outcomes.”

7:10am: “Not Twitter’s finest moment here. #scotus

7:10am: “So does the mandate survive or is it struck down? Oh Twitter, your confusion is so much fun…”

7:11am: “Lots of tweets about #SCOTUS striking down mandate… yet @Scotusblog reporting that it is upheld.”

7:13am: “Conflicting reports from media on Supreme Ct. mandate. Tune in to KTAR for LIVE breaking news, analysis.”

7:13am: “Wait, you mean TV news reporters dont take the time to get something right, preferring first? wow! #scotus

7:16am: “Chaos outside of #SCOTUS. Hearing several things waiting for my copy of the written opinion.”

7:21am: “***Correction*** The Supreme Court upholds Affordable Health Care Act”

7:31am: “CNN makes a disastrous Supreme Court screw-up”

7:38am: “Reaction to CNN’s erroneous Supreme Court healthcare ruling”

7:48am: “Drama at CNN. I would love to be a fly on Wolf Blizter’s beard. #SCOTUS

8:03am: “Twitter reacts to #SCOTUS health-care ruling with confusion over conflicting early headlines, jokes.”

8:32am: “Who is having a worse day Republicans, Ann Curry or CNN?”

11:03am: “Update #2: CNN colleagues defend Kate Bolduan; say veteran producer misinformed her.”